National Operate Director - Business Process Outsourcing (BPO) & Managed Services

• Shape the growth of Deloitte Australia's National Operate business by leading complex managed services pursuits across Finance, HR/Payroll, and Government & Public Sector. 

• Be part of market-leading projects with global scale and complexity 

• Thrive in an innovative, collaborative people culture 

This is a rare Director opportunity based in Sydney or Melbourne to help grow Deloitte Australia's Operate business and deliver managed service solutions that transform how clients run critical functions. 

What will your typical day look like? 

At the centre of this role is growth. You will lead and support complex pursuits, build compelling managed service solutions, and work closely with National Operate leadership to originate opportunities across Finance, HR/Payroll, and Government & Public Sector. The work spans sales, solution development, commercial thinking, and strategic go-to-market activity. 

Success here comes from connecting big-picture growth with delivery that works in practice. You will help clients rethink and outsource critical business functions through scalable operating models, shared services, and Business Process Outsourcing solutions, while partnering with delivery teams to evolve engagements and achieve strong client outcomes over time. 

No two pursuits will look quite the same. One day might involve shaping a response for a government client with complex procurement requirements, while another could see you working across local and global teams to strengthen capability, develop thought leadership, or refine a managed service proposition for a new market opportunity. 

About the team 

National Operate brings together deep experience in managed services, operational transformation, and long-term client service delivery. The team helps organisations design, build, and run scalable operating models across core business functions, combining commercial rigour with practical delivery capability. It is a space focused on lasting client relationships, measurable outcomes, and helping clients create more efficient, resilient ways of working. 

Enough about us, let's talk about you 

You may have all or some of the following skills/experiences: 

• Significant experience in managed services, outsourcing, BPO, BPaaS or shared services environments 

• Experience developing or leading managed service operating models across Finance, HR, Payroll, Corporate Services or similar functions 

• Strong understanding of end-to-end service delivery, commercial models, governance structures and client relationship management within managed services environments 

• Proven success in sales, business development, pursuits and complex bid activities for managed service offerings 

• Experience working with Government & Public Sector clients and an understanding of the sector's commercial, procurement and operational requirements 

• Ability to develop compelling managed service propositions, thought leadership and go-to-market strategies 

• Strong stakeholder management and executive influencing skills across clients and internal leadership teams 

• Experience leading multi-disciplinary teams and working across local and global networks to drive growth and capability uplift 

Why Deloitte? 

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world. 

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities. 

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps 

Sound like the sort of role for you? Apply now, we'd love to hear from you!