ITS Service Support Consultant

Job Requisition ID: 37993 

• Work in a highly innovative and transformative business
• Salary packaging – to suit your personal and financial circumstances
• Banking, finance, and well-being program discounts

What will your typical day look like?          

You will be part of an inclusive wider team that provides high quality, hands-on, IT support to Deloitte Australia internal practitioners. It includes the hardware and software support of notebooks, unified communication devices, mobile devices and wireless network technologies.

The ITS Service Support Consultant is responsible to action all incidents, tasks and requests escalated to the National Service Support queue within the IT Service Management system, and ensure all issues are addressed within agreed Service Level Agreements (SLAs).

Key duties include:

• Management of applications such as Windows 10, Office365, JAMF
• Setup & distribution of IT requirements for New Starters/Bulk group in-takes of practitioners joining the firm
• Diligently adhering to our ISO 27 001 Security management requirements
• Ability to utilize tools for remote access into customer systems to determine root cause, make recommendations and solve issues
• Demonstrates a professional phone manner and presence with a customer-focused attitude toward issue resolution
• Assists with hardware support to customers and function as a liaison between the system manufacturer and the customer, when needed
• Conducts remote installations and/or system upgrades as needed
• Document and create knowledge-based articles

About the team

The Information Technology Services team is looking for the right candidate to join our dynamic and experienced team. The successful candidate will be required to be highly focused and self-motivated to drive personal growth as well as team goals.

Enough about us, let’s talk about you. 

You are someone with:

• Experience in the Microsoft product suite including Windows 10 and Office 365.
• Experience supporting Apple MacBook & Mobile Devices (JAMF certified desirable).
• Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Customer Focus - Builds customer confidence, committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems,ensures commitments to customers are met.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Problem Solving - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

This role is full-time in the office and will be rotated between Western Sydney and the Sydney office.

Why Deloitte? 

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps 
Sound like the sort of role for you? Apply now. 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.