Sr consultant | Amazon Connect

Job Requisition ID: 41818 

• Shape how leading organisations use Amazon Connect and conversational AI to redesign customer interactions at scale.

• Tackle big issues like cyber, trust, resilience and digital transformation

• Mentoring, coaching and leadership programs to help you make an impact that matters

This is a great opportunity for a Conversational AI & Design engineer to join our Engineering Practice in Australia and help clients turn customer experience strategy into intelligent, human-centred solutions.

What will your typical day look like?

Working closely with clients, you'll lead the design and delivery of Amazon Connect-based conversational solutions across voice and chat. That could mean running discovery workshops, translating customer experience goals into practical requirements, and shaping interfaces that feel intuitive, effective and grounded in real user needs.

A big part of the role is helping clients navigate complexity - balancing design, AI capability, operational realities and stakeholder expectations to land solutions that improve customer satisfaction and streamline service delivery. You'll bring together conversational design, business analysis and delivery thinking to move from concept through to implementation.

Success in this role comes through collaboration. You'll partner with technical teams, developers and operational stakeholders, while also mentoring consultants and helping build a strong, supportive team culture around quality, innovation and continuous improvement.

About the team

Deloitte's Engineering Practice helps organisations unlock the value of technology to solve complex business problems and build greater agility and resilience. The team works across leading vendor platforms and Deloitte-built solutions, helping clients modernise experiences, optimise operations and move with confidence toward a more technology-enabled future.

Enough about us, let's talk about you

You may have all or some of the following skills/experiences:

• Experience designing and delivering conversational AI solutions across voice and chatbot channels

• Strong expertise in Amazon Connect and the design of human-centred customer interaction flows

• Knowledge of natural language processing, AI-driven automation and customer experience strategy

• Confidence leading client workshops, gathering requirements and advising stakeholders on solution direction

• Ability to work across business, technical and operational teams to deliver integrated outcomes

• Experience leading projects in a consulting environment and managing competing priorities

• Strong communication and presentation skills, including with senior stakeholders

• Experience mentoring team members and helping create a collaborative, high-performing culture

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.