ServiceNow - Functional Business Analyst

Job Requisition ID: 36357 

Job Summary:
Are you ready to elevate your career in a dynamic, innovative environment? At Deloitte, we’re seeking a motivated ServiceNow Functional Consultant or Business Analyst to join our dedicated ServiceNow practice.

As a key player in our team, you will help drive business transformation by leveraging the power of ServiceNow's robust platform. If you are passionate about technology and keen on making a tangible impact, this opportunity is tailor-made for you.

As a ServiceNow Functional Consultant or Business Analyst you will be responsible for helping to run discovery and design workshops, craft user requirements, shape solution designs and work closely with the development and test teams to configure the platform.

You will bring a strong business analysis mindset, with an attention to detail focus, good communication and interpersonal skills, and work alongside a team of experienced developers and technology leaders in an enterprise service management environment.

Roles and Responsibilities:

• Solution Design and Configuration: Collaborate with clients to gather requirements and design ServiceNow solutions that align with business objectives, ensuring seamless integration and functionality. Participate in the full software development lifecycle and support Technical Developers, Testers, Training and Operations.
• Process Optimisation: Analyse existing processes and identify areas for improvement, utilising ServiceNow capabilities to streamline operations and enhance efficiency.
• Stakeholder Engagement: Act as a trusted advisor, engaging with stakeholders to understand their needs and provide strategic recommendations to maximise ServiceNow’s potential.
• Project Management: Lead and manage ServiceNow implementation projects or streams of work, ensuring delivery within scope, time, and budget while adhering to best practices and agile methodologies. Participate in project planning and management activities, including estimation and status reporting.
• Continuous Improvement: Stay abreast of the latest ServiceNow updates and industry trends, applying new insights to improve service delivery and client satisfaction.

Capability requirements:

• Approximately 1-3 years of experience with the ServiceNow platform, with demonstrated expertise in functional and technical aspects.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with ServiceNow development best practices, including design patterns, configuration documentation, coding standards, and testing methodologies.
• ServiceNow admin certification
• Related CSM Fundamentals and CSM Implementation training
• Preferable:

• ServiceNow Certifications:
• Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) credentials are highly advantageous.
• Advanced Tools Knowledge:
• Familiarity with ITIL frameworks and agile methodologies.

At Deloitte, we offer a collaborative workspace where your ideas are valued, and your growth is nurtured. You’ll work alongside industry leaders and gain unparalleled exposure to transformative projects. If you are ready to make an impact and thrive in a fast-paced, future-focused environment, apply now to become part of our ServiceNow team.

What makes our practice different:

• Depth + Breadth: Powered by our ServiceNow Assets and Solutions Group (ASG), we deliver industry driven solutions and offerings built on our leading IP that harness th lastest innovative capabilities, infused with Generative AI.
• Thriving Communities: Our practice has a global reach, underpinned by 16,7000+ ServiceNow certifications, 25 Certified Technical Architects (CTAs) and 11 Certified Master Architects (CMAs) 
• Continuous Innovation: Help shape the future of AI-powered customer experience—our teams drive product innovation and invest in tools that help you deliver your best work 
• Growth at Every Level: From dedicated programs to L&D pathways and mentoring support, your development is central to how we work 

What’s in it for you:

• Trust from day one – Work where and how it suits you with Deloitte Flex and design your ideal workweek 
• Wellbeing that works – Wellbeing days, paid volunteering leave, retail discounts, market-leading parental leave and return-to-work support 
• A culture of belonging – Diversity, equity and inclusion are non-negotiables—we thrive on diverse perspectives and support each other to grow 
• Global learning opportunities – Tap into a global network of Salesforce experts and development pathways.

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.