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Senior Manager - Operations Transformation - Public Sector

Date:  02-Aug-2022

Sydney, NSW, AU

Department:  Consulting

Job Requisition ID: 30282 

  • Salary packaging - to suit your personal and financial circumstances  
  • Exclusive employee benefits – discounts and perks
  • Experience a borderless career – international assignment or secondment opportunities   


Looking for a place to grow your operational consulting skills and gain global experience across a diverse set of projects and clients?  Find out why Deloitte is the place for you.  
About the team  


In Deloitte Consulting’s Operations Transformation practice, we focus on addressing the issues that keep COOs and senior executives awake at night. We start right at the top, helping our clients implement their strategic vision with a clearly articulated business case, target operating model design and robust implementation plan.  We get under the bonnet of every layer of an organisation, from improving citizen experience to the performance of the organisation, optimising day to day operations and service delivery.  We also specialise in setting up and running large-scale, complex transformations, designing and implementing best-in-class portfolio and program management to ensure successful delivery and execution of significant programs of work for both states and the nation.


Our team collaborates with senior leaders across Federal and State government, who are faced daily with shifting stakeholder expectations and regulatory obligations, requiring them to transform their operations to improve processes, optimise their organisational structures and lower costs.  We support government agencies and regulators to meet their responsibilities and serve the citizens of NSW and Australia.


We specialise in turning strategies into measurable and sustainable results. Our clients face complex challenges that range from transformation in response to societal demands through to disruption from technological advances that drive them to rethink citizen experience, and make the efficiencies that can be gained from the way they run their operations using the tech that can support them.  Our team is growing rapidly in response to the need for critical thinkers who can solve complex problems and who want to work in purpose-led, change-making projects which make a real difference.


About the Role


Our Senior Managers are leaders in our Firm.  As a member of our awesome team, you will:


  • Engage directly with senior clients across the public sector and government on their most important and challenging business issues and solving their priority problems
  • Work with a high performing team with a strong commitment to excellence in pursuit of helping our clients drive quality and performance through their business operations
  • Demonstrate an exceptional understanding of complex program management and the ability to manage multiple work streams and take a diverse group of stakeholders through a sustainable transformation program
  • Have proven people management capabilities, exceptional team leadership skills and the ability and desire to develop others in their careers
  • Draw on Deloitte’s unique capabilities in design thinking, platform engineering, customer experience, data and analytics, Deloitte Access Economics and experience from our global consulting network.
  • Be working alongside Australia’s leaders solving the toughest problems – you will never have a boring day   


About your Experience  


In response to strong client demand for our services we are currently seeking to recruit an outstanding Operations Transformation Senior Manager.


To succeed in this role you will have:

  • Extensive consulting experience in a Tier 1 Consulting firm boutique strategy house or an internal advisory role
  • Strong strategic operational / technology background in the public sector, and experience and a network in government is preferred
  • Demonstrated experience in Operating Model Design, Organisation and Process Design, Business Process Management, and Business Architecture
  • Proven experience in program leadership (PMO, project / program management)
  • Experience leading consulting projects, managing senior relationships within top listed organisations, and managing large, diverse teams (both virtually and in person)
  • Experience in a leadership role emphasising growing and developing junior team members and driving a culture of continuous learning
  • Ability to quickly build rapport and grow client relationships to establish a strong network in market
  • Ability to solve complex business problems using a hypothesis-based approach
  • Demonstrated experience in leading client pursuits and building proposals
  • Strong quantitative, analytical and financial modelling skills
  • Strong problem-solving skills with the ability to exercise mature judgment
  • Strong sense of team and passion to develop others as well as self


Why Deloitte? 


At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.



Next Steps  


Sound like exactly your kind of role?  Come and talk to us – we’d love to talk to you.


‘By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent & exceptional Deloitte experience globally.



By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.