Senior Manager- Experience Design

Job Requisition ID: 38632 

• Learn from the best in the business ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers
• Mentoring programs – receive support and coaching to progress your career

Join us as a Senior Manager in Experience Design, where you'll drive innovation with a customer-focused approach. Lead cross-functional teams to create groundbreaking solutions, mentor junior talent, and champion a design-driven methodology. Deliver high-quality outputs while staying ahead of industry trends and technologies, including Gen AI and Agentic AI, to ensure our designs are both cutting-edge and impactful.

What will your typical day look like

Taking a customer-centric approach, you’ll be responsible for working with clients right across their sales, service and marketing functions, collaborating with amazing experts across disciplines to innovate and solve some of the most exciting problems for our clients and their customers. 

As well as this, you will:

• Lead multidisciplinary teams through discovery, design and delivery activities
• Mentor and coach junior team members on client engagements
• Apply a design-led approach to solve client problems
• Create high quality deliverables which deliver on project outcomes, including: 
• Designing & running workshops and co-creation sessions 
• Reviewing existing systems and processes to identify issues, opportunities and improvements 
• Scope and plan the approach for a range of client projects, including selection of the most appropriate and up-to-date tools and techniques including Gen Ai and Agentic AI 
• Contribute to on-going enhancements of the Deloitte DigitalF methodologies, always looking to improve your knowledge of Customer technology 

About the team 

We’re a customer obsessed digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. 

We help our clients imagine, deliver, and run the future, from strategy right through to implementation. And we love doing it. 

Our team comprises of strategists, designers, researchers, engineers, writers, architects and product specialists – using their unique skills and perspective to help drive transformation from operational level to the C-suite, across a complete range of digital channels. 

We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it.  

As part of our Consulting practice, your career with Deloitte Digital can take multiple paths. We will work closely with you on a career plan that fits your skills, talents and aspirations, and provide an open environment to discuss your development and progression with Deloitte. 

Enough about us, let’s talk about you

Overall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds, and perspectives. If you have an interesting or unusual mix of skills yourself, even better. 

We’re looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity, or culture.  

You’ll be an ace at what you do, with a passion for customer and digital, keen business instincts and an eye for emerging trends and behaviours. 

You must have:

• 6+ years of Customer Experience Design experience in consulting
• Experience working collaboratively with clients and cross-functional teams
• Understanding of the broader suite of Consulting services
• A passion for thinking innovatively and harnessing technology to solve business problems
• Strong understanding of and familiarity with the end-to-end Strategy to Implementation process
• Familiarity with the business and customer value delivered with platform technologies (i.e. Adobe, Sitecore, Salesforce, Dynamics, native mobile, etc)
• Experience in designing, leading and facilitating workshops or co-creation sessions
• Ability to effectively prioritise and plan workload to meet deadlines
• Experience of successful client delivery and engagement

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.