Senior Manager, Managed Services - Solution & Commercials Development

Job Requisition ID: 42160 

• Shape commercially competitive, profitable managed services solutions across Business Process Services and Technology, working closely with Solution Architects, pursuit teams, offering specialists and Commercial teams
• Be part of market-leading projects with global scale and complexity
• Mentoring, coaching and leadership programs to help you make an impact that matters

Join our National Operate team as a Senior Manager in Sydney, helping turn complex delivery solutions into robust commercial and pricing models for managed services opportunities.

What will your typical day look like?

Working alongside Solution Architects and pursuit teams, you'll translate delivery scope, transformation assumptions and operating design into executable commercial solutions. A big part of the role is challenging assumptions, assessing different solution options, and helping teams strike the right balance between competitiveness, deliverability and profitability.

You'll build detailed, bespoke Excel-based cost and pricing models for Outsourcing and Technology managed services opportunities. That includes modelling multi-year cost bases, revenue, margin and investment requirements, as well as running scenario and sensitivity analysis to support commercial decision-making.

As pursuits progress, you'll provide commercial insight on pricing options, trade-offs and risks, while supporting commercial development from early qualification through to final submission. The work spans commercial constructs such as FTE-based, transaction-based, fixed-fee, consumption-based and outcome-oriented models, giving you the chance to influence complex deals in a meaningful way.

About the team

Operate Commercial Solutioning supports the development of commercially competitive, profitable and differentiated Business Process Services and Technology managed services solutions. This team sits at the intersection of solutioning, pricing and deal shaping - helping turn complex delivery models into commercial offers that are competitive, executable and built for long-term value.

Enough about us, let's talk about you

You may have all or some of the following skills/experiences:

• Strong experience in commercial modelling, deal pricing, deal shaping or commercial finance, ideally in outsourcing, managed services or technology services
• Demonstrated experience building complex bespoke financial models in Excel
• A strong understanding of deal economics, including labour costs, location strategy, productivity, transition costs and margin drivers
• Experience developing pricing for complex, multi-year services engagements
• The ability to translate operational solution assumptions into financial and commercial outcomes, and confidently challenge inconsistencies
• Strong stakeholder management skills and the ability to work effectively with senior pursuit, solution, delivery and commercial stakeholders
• Experience with market pricing and cost benchmarking, or pricing services such as Technology AMS, Finance, HR, Procurement or Customer Operations, would be highly regarded
• Exposure to offshore/onshore delivery models, third-party contracting mechanisms, competitive RFPs or large complex pursuits would also be valuable

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.