Senior End User Technology Specialist

Job Requisition ID: 37555 

• Great opportunity to work with decision makers at the world’s most innovative global consulting firm
• Flexible work arrangements – work in a way that suits you best!
• Learn from the best in the business

What will your typical day look like?

We are looking for a Senior End User Technology Specialist to help design, implement, and maintain our organizations end-user computing environment. This role involves managing desktop and laptop configurations, automating deployments, enhancing security, and optimizing performance. The ideal candidate will have strong expertise in Windows, macOS, endpoint management solutions, and scripting to improve efficiency and user experience.

Key Responsibilities

• Work within the EUT team to provide End-User Computing Management
• Design, deploy, and manage enterprise desktop/laptop environments (Windows & macOS).
• Standardize OS images and automate device provisioning using tools like Autopilot, Intune, SCCM, and JAMF.
• Optimize desktop performance and troubleshoot system issues.
• Security & Compliance:
  • Implement security policies, including patching, encryption, and access controls.
  • Ensure compliance with company security policies and regulatory requirements.
  • Work with security teams to mitigate vulnerabilities and enforce endpoint protection.
  • Identify opportunities to automate current processes
  • Develop and maintain automation scripts (PowerShell, Python, Bash) to streamline deployments and system configurations.
  • Implement self-service solutions to reduce IT support overhead.
• Collaboration & Support:
  • Act as a top-tier escalation point for complex desktop-related issues.
  • Provide technical mentorship to junior engineers and IT support teams
  • Work with cross-functional teams to improve IT processes and user experience.
• Technology & Innovation:
  • Research and recommend new technologies to enhance endpoint management.
  • Lead migration projects (e.g., Windows/macOS upgrades, hardware refreshes).
  • Contribute to IT strategy for modern workplace technologies, including cloud-based management.
  • Implement agile operation & deployment practices

About the team

The End User Technology team ensures seamless technology experiences by supporting devices, applications, and systems that directly impact user productivity. We proactively address user needs, troubleshoot issues, and drive digital transformation. Our focus is on optimizing tools, ensuring security, and enhancing overall user satisfaction. We create a reliable, secure, and efficient tech environment for all users.

Enough about us, let’s talk about you.
 

You are someone with:

• 5+ years of experience in desktop engineering, IT support, or endpoint management in a large environment.
• Experience in deploying and managing Windows modern workplace management
• Expert-level knowledge of Windows 10/11, macOS, and MDM solutions (Intune, JAMF, SCCM).
• Strong scripting skills (PowerShell, Bash, Python) for automation and configuration management.
• Experience with security tools like BitLocker, Defender ATP, CrowdStrike, or similar.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
• Familiarity with virtualization platforms (VDI, Citrix, Azure Virtual Desktop, etc.) is a plus.
• Familiarity with Linux desktops is a plus.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification

Why Deloitte? 

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps 
Sound like the sort of role for you? Apply now. 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.