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Senior Consultant - Managed Services - SuccessFactors

Date:  22-Jun-2022

Sydney, NSW, AU

Department:  Consulting

About the team


The Deloitte HR Transformation team provides a complete range of specialised services across the world’s foremost Human Resources, Payroll & Workforce Management solutions including industry leaders SAP SuccessFactors, Oracle and Kronos and we are recognised by clients and the industry as a leading provider of solutions, services and support.


What will your typical day look like?


The Managed Services Application Support Consultant is responsible responding and actioning all incident and change requests raised by our customers across multiple organisations. They will work closely as part of a broader team of functional and technical system specialists and will be involved in design, development and providing end user instructions across multiple successfactors modules .


Key accountabilities


•    Ensuring all tickets (incidents and requests) are actioned accurately and efficiently
•    Providing solutions and workarounds where required
•    Ensure compliance with legislative requirements
•    Providing the customer with clear and constant communication regarding the progress of each ticket
•    Knowledge of user reporting needs
•    Resolving end user queries
•    Troubleshooting unexpected outcomes and errors
•    Investigating and raising issues with SAP as required
•    Enhancing procedures and documents as required



Enough about us, let’s talk about you


You are someone who has experience in multiple SAP/Successfactors modules preferably Employee Central plus two of the following Learning, Performance, Onboarding, Recruitment, Payroll and Reporting

•    3+ years of experience in the above modules
•    Excellent at prioritising multiple tasks, managing conflicting deadlines and working effectively in a dynamic environment
•    Ability to effectively manage expectations and competing priorities 
•    Enjoy investigating errors and working with a team of specialists to identify root cause
•    Understands when to escalate
•    A solid knowledge of Australian legislation, compliance and reporting requirements
•    Strong communication (written and verbal) and presentation skills 
•    A high degree of professionalism and discretion

Why Deloitte?


At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space


Next Steps

Sound like the sort of role for you? Apply now.