Senior Client Account Leader (9 Month Parental Leave Cover)

Job Requisition ID: 39022 

Senior Client Account Director (9 Month Parental Leave Cover)

• Choice and flexibility on where, when and how you work​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers ​
• Salary packaging – to suit your personal and financial circumstance

We are seeking an exceptional Client Account Director to join the Growth team! This an opportunity to make a meaningful impact, contribute to major opportunities, and set Deloitte apart in the market. We are open to candidates from Sydney and this will be a 9-month parental leave cover. 

What will your typical day look like?  

Key Responsibilities:

• Leading/co-leading the account strategy and planning process with a strong focus on ROI and innovation
• Driving high-performance account operations by connecting teams across the global network and driving appropriate account cadence, and developing account agendas, speakers and engaging topics
• Develop and analyse reports and present on account metrics such as revenue, forecasting, pipeline activity and major pursuits
• Working with and connecting all Business Units to bring the best of Deloitte in go-to-market activities to deliver ‘real’ value for our clients
• Undertaking client feedback interviews and win/loss reviews to generate key client insights, identification of trends and share these with account teams
• Drive key account pursuits by understanding the client’s strategic objectives and helping identify and bring the most relevant resources, intellectual property and knowledge locally and globally
• Procurement relationship management
• Develop and manage internal and external communications including newsletters, strategic events and account wins and insights
• Managing and working closely with an Account Coordinator and additional resources to support account operations and account administrative activity
• Lead and coach a team of Client Account Managers within the Financial Services Industry
• Drives best practices and leads collaboration across the Client Account team and with the relevant Cross Pillar teams  

About the team

The ‘Client Domain’ is part of the Growth Enablement team within Deloitte and is focused on winning and delivering impactful work that matter the most to our clients. We are 200+ like-minded experts committed to thinking outside of the box and taking fresh perspectives. We develop and bring to life ideas and strategies that build Deloitte’s brand eminence and market position. Our unparalleled marketing, business development, design and social expertise allows us to make a difference across everything we do.

Enough about us, let’s talk about you.  

You may have all or some of the following skills / experiences:

• Relevant tertiary qualifications or equivalent work experience
• Demonstrable experience in account management or similar role, operating within a complex account management environment (10+ years)
• The ability to influence and respectfully challenge senior stakeholders
• Enthusiasm, resilience and pragmatism
• Strong analytical and quantitative skills, ability to interpret data and identify trends
• Significant experience in leading or coaching a team. Leadership skills, including influencing, directing, leading and motivating a team, are essential
• Ability to effectively manage competing priorities, know when to make sound judgement calls and when to delve deeper with senior leaders
• Ability to meet deadlines, prioritise and manage projects to conclusion
• Can work independently in a high-performance team environment and collaborate with firm-wide resources
• Understanding of CRM systems and pipeline management, or ability to learn quickly
• The ability to contribute to business process improvements
• A background in the Financial Services sector or the ability to quickly learn about the sector/industry
• Professional services knowledge is an asset

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.