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Senior Consultant- Business Systems Operations

Date:  13-Sep-2021

Sydney, NSW, AU

Department:  Internal Client Services

Job Requisition ID: 19299 

About the role:

This is an opportunity within the National Finance Business System Support team that supports all Deloitte finance systems for the business including, Financial Accounting, Management Accounting, Finance System support and Business Intelligence reporting solutions.

To ensure the efficient operation of Deloitte financial systems (including SAP S4 HANA & Non-SAP finance systems). This role will apply specialist knowledge and skills to enhance functionality of key finance systems to improve customer service, meet business needs and increase the efficiency of operation. The opportunity is for a Finance System Support Consultant and includes:

  • Provide day to day support across (SAP S4 HANA & other) financial applications and interfaces, including end-user support. This role will have a particular emphasis on but not limited to SAP FICO/RTR functionality.

  • Perform daily, weekly, and monthly operational tasks as per schedule.

  • Provide day to day technical and functional support across all financial applications and interfaces, including break fixes, performance issues, logging defects and providing end-user support

  • Log and resolve issues, escalating to local stakeholders and global support teams where necessary, and ensure proper follow-up procedures are maintained 

  • Drive continuous improvement opportunities to streamline, simplify and automate business processes & reporting requirements

  • Attend global support meetings as required to prioritise Australian issues and test new features

  • Process mapping including reengineering and streamlining, as well as recommending system improvements to ensure the technology is utilised efficiently analyse

  • Provide advice to training team of issue trends that require support material to be updated


About the team 
Deloitte Australia uses SAP S4 HANA as its Financial system, and we are looking for a Support FICO with experience with SAP S4 HANA, or other Financial ERP.  This role requires continuous support to business, and is responsible for identifying system enhancements, and implementing these enhancements. As the SAP S4 HANA application is a global platform, you will also be required to represent Australia’s point of view and prioritisation in global discussions 


Your Financial Systems ERP knowledge will be used for additional BAU support of the firm’s other financial systems and interfaces including issue resolution, system implementations and system improvements. These include Non-SAP finance applications like Cognos, Concur, MDM.


Enough about us, let’s talk about you. 

You will be a highly motivated individual, with excellent communication skills & minimum 5 years of experience working in SAP (S4 HANA – preferred) / Financial ERP Applications as a Finance Systems Support Consultant or Systems Accountant. Additionally, you will possess:

  • Experience with SAP software (FICO/RTR - a must) or other Financial ERP systems

  • Demonstrated finance technical (systems and applications) and functional support experience.

  • Demonstrated analytical, troubleshooting, and problem-solving skills and continuous drive for improvement in methods and processes

  • Effectively identifies and analyse problems, determines appropriate actions, and implements solutions

  • Experience with system testing including the development of test scripts, conduct of scripts and liaison with development team on resolution, desirable.

  • Experience working in project and BAU environments

  • Experience with system testing including the development of test scripts, conduct of scripts and liaison with development team on resolution, desirable

  • Extensive system accounting experience with exposure to core finance functions.

  • Solid understanding of accounting principles, financial reporting needs/requirements and internal control procedures.

  • Intermediate to Advanced Excel, Visio and T-SQL skills


Why Deloitte? 
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.


Next Steps 
Sound like the sort of role for you? Apply now. 

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.