Senior Analyst | Assurance Operate | Sydney

Job Requisition ID: 35745 

Our Deloitte Assurance Operate team design, build and deliver innovative solutions that are enabled by smart technology. Our purpose is to build trust and deliver confidence on issues that matter most, and we specialise in running high quality and cost-efficient operations tailored to our client’s challenges. Our team is made up of friendly specialists who possess a diverse range of skills.  

A little bit more about our team

In Operate, we work with clients who are facing significant misconduct challenges that have resulted in loss of customer trust and reputational damage. We’re operations experts, and we use our technical know-how to stand up and run large transformation programs, manage logistics, and leverage technology accelerators to help our clients resolve their challenges by balancing quality and speed.

Our clients trust us to: support them through periods of regulatory change, execute large scale remediation programs and help them deliver on complex operational challenges to their business. We offer services through these stages of operations:

• Design and build - including developing operating models, processes, building frameworks for managing regulatory change, reporting, change management and governance;
• Explore and customise technology innovations for program acceleration;
• Conduct proof of concept / pilot programs to test and refine the approach and
• Delivery - set up, scale and execute the regulatory change program

What to expect

You will be working as part of a multi-disciplined team providing a range of operational support to deliver large-scale projects to clients in a several industries and sectors. Not only will you be involved in leading small teams to deliver on production and quality targets, you will also manage the project, including operational reporting on compliance and record keeping, capacity planning, team performances and operational risks. You will play a part in designing new offerings, drafting client proposals, and participating in pursuit activity. This is the space to make an impact that matters - are you in?

Enough about us, let’s talk about you.
We’re looking for someone with:

• 3+ years of experience within Financial Services, Professional Services and/or Consulting Services (essential)
• Prior experience in remediation, complaint handling, claims processing and conduct risk reviews will be highly regarded
• Exposure to operations, continuous improvement initiatives, running teams, budgeting, forecasting, planning, managing small projects/initiatives
• Strong analytical and problem-solving skills, including the ability to break the problem into constituent parts and to identify creative solutions
• Exceptional stakeholder engagement and communication skills, including the ability to translate complex information into simple, easy to understand language and present your findings to stakeholders
• Experience in developing client proposals (preferred, but not essential)
• Demonstrated ability to build credibility with senior management

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments. 

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

The minimum salary requirement for this role is $82,000 inclusive of the minimum superannuation contribution.

Next Steps  

Sound like the sort of role for you? Apply now, we’d love to hear from you!  

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By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.