SAP S/4HANA BTP, Senior Consultant

Job Requisition ID: 41692 

• We value in-person connection with our teams and clients, with flexibility to balance work and life 
• Mentoring programs – receive support and coaching to progress your career
• Salary packaging – to suit your personal and financial circumstances

Application Management is far more for us than just keeping the lights on. We help our clients to gain value from their critical SAP solutions every day. We need you to help us grow and deliver our SAP Operate business.  

What will your typical day look like?

You log into ServiceNow or Jira – on client site, at our office or WFH - to check the status of your client engagement(s). You will work closely with the clients to identify the continuous improvements opportunities pro-actively, their pain points and escalations and prepare a plan to deliver it with your service team members in Australia, New Zealand, India and across the globe. You’ll work with Deloitte and Client leaders to provide regular analytical and insight reports on our services and their systems.

In collaboration with our SAP solution experts and business consultants, you’ll prepare for your quarterly client innovation workshop, highlighting new SAP capabilities and recommending innovative solutions. You and your team will be continuously looking for opportunities to incorporate AI to optimise and automate service delivery, freeing up time to focus on value creation.  

You will support our SAP leadership team to develop new service solutions, support proposal creation and present our capabilities to clients. You meet up with your fellow service management expert community locally and globally to share experiences and optimise our service models, tools, and procedures.

Your key areas of responsibility are:

• • Ownership and governance of SAP application management services for the Finance stream for your client(s)
  • Onshore point of escalation for your clients and your team members for issues in Finance.
  • Oversee and guide incident assessment, end-to-end resolution, and ensure compliance with service levels and other obligations.
  • Establish and manage a collaborative and trusted account relationship with your client counterpart, the client’s leadership team, business, and IT team members.
  • Support our business development and proposal creation activities.
  • Support recruiting and development of your team members in a true one-team spirit
  • Provide training to users and fellow consultants.

About the team

We have a super successful, energetic, fun, and award-winning SAP practice. Our local SAP Operate team is still highly capable, and you will be help us to attract, hire and grow expert service staff for our local and global delivery centres. You will benefit from our highly people focussed leadership style, targeted career development at the right pace, and specialised training and certification. With 50+ SAP S/4HANA go-lives under our belt we are the leading implementation partner in Australia.

Enough about us, let’s talk about you.  

You are someone with:

• Strong experience designing and delivering SAP Business Technology Platform (BTP) and OFM solutions across complex enterprise environments.
• You have worked across SAP BTP services, including Integration Suite (CPI), API Management, Event Mesh, Identity Services, and CAP/Kyma/Cloud Foundry.
• You have led enterprise-scale BTP transformation and modernization initiatives, driving cloud adoption and platform optimization.
• You have hands-on experience with at least two SAP BTP services, such as CPI, CAP, DMS, ADS, Identity Services, or Platform Monitoring.
• You have experience defining solution architecture, technical roadmaps, standards, and governance frameworks across SAP platforms.
• You possess strong knowledge of integration patterns, APIs, event-driven architecture, middleware, and hybrid cloud connectivity.
• SAP BTP and Integration Suite certifications are highly desirable, with exposure to enterprise-scale cloud transformation programs considered an advantage.
• You know standards such as ITIL and are familiar with ITSM tools like ServiceNow and Jira Service Management
• You are well versed with ITSM processes like Release Management, Change Management, Problem Management, Incident Management.…
• You have a drive to create value for our clients every day. You know that Operate is not just about system monitoring and ticket resolution it is about helping our customers to get maximum value from their solutions now and in the future.
• Team building and team management skills: You are proud of your team members and invested in their development
• Curiosity to develop and grow: you don’t want a dull 9-5 job and are excited to help in business development, sales, and service design activities.
• Courage to develop and grow a new function in our local firm and keenness to work hands-on to develop new capabilities and grow the business.  

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world. 

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities. 

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps 
Sound like the sort of role for you? Apply now.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.