SAP Operate S/4HANA Architect

Job Requisition ID: 36972 

SAP Service Delivery Manager – Deloitte Operate

• Become part of one of the most successful SAP Operate teams in Australia, the region and globe. Develop your career with Deloitte Operate, a strategic growth focus for our business.

• Flexible work arrangements – work in a way that suits you best.
• Salary packaging – to suit your personal and financial circumstances.

Application Management is far more for us than just keeping the lights on. We help our clients to gain value from their critical SAP solutions every day. We need you to help us grow and deliver our SAP Operate business.  

What will your typical day look like?

You log into ServiceNow or Jira – on client site, at our office or WFH - to check the status of your client engagement(s). You will work with your service team members in Australia and India to help our clients innovate on their SAP platform, optimise their solution and the delivery of our services You’ll work with Deloitte and Client leaders to provide regular analytical and insight reports on our services and their systems.

In collaboration with our SAP solution experts and business consultants, you’ll prepare for your quarterly client innovation workshop, highlighting new SAP capabilities and recommending innovative solutions. You and your team will be continuously looking for opportunities to incorporate AI to optimise and automate service delivery, freeing up time to focus on value creation.  

You will support our SAP leadership team to develop new service solutions, support proposal creation and present our capabilities to clients. You meet up with your fellow service management expert community locally and globally to share experiences and optimise our service models, tools, and procedures.

Your key areas of responsibility are:

• • Ownership and governance of SAP application management services for your client(s)
  • First point of escalation for your clients and your team members
  • Oversee and guide incident assessment, end-to-end resolution, and ensure compliance with service levels and other obligations.
  • Development and execution of a value creation and innovation agenda and roadmap – in collaboration with our SAP solution and domain experts
  • Establish and manage a collaborative and trusted account relationship with your client counterpart, the client’s leadership team, business, and IT team members.
  • Support our business development and proposal creation activities.
  • Support recruiting and development of your team members in a true one-team spirit

About the team

We have a super successful, energetic, fun, and award-winning SAP practice. Our local SAP Operate team is still highly capable, and you will be help us to attract, hire and grow expert service staff for our local and global delivery centres. You will benefit from our highly people focussed leadership style, targeted career development at the right pace, and specialised training and certification. With 36 SAP S/4HANA go-lives under our belt we are the leading implementation partner in Australia.

Enough about us, let’s talk about you.  

You are someone with:

• Strong experience in SAP application and service delivery management.
• You have worked on S/4HANA cloud application with skillset in Finance or one of the S/4 modules.
• You know standards such as ITIL and are familiar with ITSM tools like ServiceNow and Jira Service Management
• You are well versed with ITSM processes like Release Management, Change Management, Problem Management, Incident Management.…
• You have a drive to create value for our clients every day. You know that Operate is not just about system monitoring and ticket resolution it is about helping our customers to get maximum value from their solutions now and in the future.
• Team building and team management skills: You are proud of your team members and invested in their development
• Curiosity to develop and grow: you don’t want a dull 9-5 job and are excited to help in business development, sales, and service design activities.
• Courage to develop and grow a new function in our local firm and keenness to work hands-on to develop new capabilities and grow the business.  

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating, and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

We embrace diversity, equity, and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team, and personal commitments. 

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!  

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider. 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.