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Product Support Consultant

Date:  12-Jan-2022

Sydney, NSW, AU

Department:  Internal Client Services

Job Requisition ID: 21068 

  • Work in a highly innovative and transformative business
  • Work-life balance with access to flexible work arrangements
  • Training and development - at Deloitte we believe in investing in our best assets, the people!


What will your typical day look like?
You will support all initiatives aimed at improving digital fluency around our productivity and collaborations apps. This may include:

  • Responding to user queries on a day-to-day basis to a high standard in an acceptable timeframe

  • Supporting the administration of licencing of applications such as Miro

  • Testing and promotion of new M365 functionality and app features

  • Work with technical experts as well as business stakeholders

  • Looking for opportunities to streamline and automate manual processes

  • Assist in developing client advocates and strong business relationships through a professional approach to enhance the reputation of ITS and the Digital Collaboration team


About the team

We are seeking an energetic and enthusiastic person to join our ITS Digital Collaboration Team and play a key role in helping our people master our collaboration and productivity apps.


You will be a member of our Product Management and Advisory pillar, providing support services by responding to calls and queries logged by end users and working with stakeholders to resolve their queries in relation to our tools. This is a unique opportunity to play a role in increasing our Firm’s digital fluency in a hybrid working world while also being exposed to exciting projects and initiatives.

Enough about us, let’s talk about you.
You are someone with:

  • Microsoft 365 suite of tools skills and experience (Intermediate level)

  • Microsoft SharePoint Online skills and experience (Beginner to intermediate level)

  • Ability to pivot based on team priorities and urgent initiatives.

  • Proven ability to build strong stakeholder relationships at all levels of seniority across the business.

  • Ability to synthesise multiple sources of information and apply critical thinking to solve complex problems.

  • Attention to detail and proactive.

  • University degree or equivalent qualifications preferably in an IT or Business related field


Why Deloitte? 
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.


Next Steps 
Sound like the sort of role for you? Apply now.


By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.