Manager - Audit & Assurance Operate and Regulatory Advisory | Sydney
Sydney, NSW, AU
Job Requisition ID: 37054
• Flexible work arrangements – work in a way that suits you best
• Mentoring and development programs – receive support and coaching to progress your career
• Join us on our transformation journey
Operate is one of our Four at the Core pillars driving forward our transformation agenda. Operate sees us run, maintain and enhance our clients existing services on a recurring basis. Using Operate services, we transform conventional approaches for operating critical processes, infrastructure, platforms and applications.
By applying the right mix of Deloitte tech, intellectual property, talent and resources, we help organisations embed competitive advantage through new outcome-oriented solutions that deliver enhanced business value.
About the team
The team are specialists in overcoming complex and large-scale operational processing challenges with a focus on quality, speed and fair outcomes for our client’s customers. Having established our reputation delivering many of Australia’s largest financial services remediation programs, the Operate team now work across four areas:
• Claims, Complaints and Remediation, particularly in the financial services sector
• Public Sector Grants & Claims Operations
• Regulatory advisory, particularly to the insurance and superannuation sectors
• Call centre advisory and workflow technology operations
Our engagements require teams with diverse backgrounds and deep expertise across operational excellence, regulation, methodology, quality, project management and technology. Whether developing large-scale remediation programs for an insurer, assessing grants and complaints for the Commonwealth Government, or conducting industry reviews for, or working alongside a regulator – we design, implement, and deliver our projects knowing there’s a person at the end who deserves seamless, stress-free interactions and a fair, efficient resolution.
Enough about us, let’s talk about you. You are someone with:
• 5+ years financial services industry experience across any of the following: Retail Banking/Wholesale/Investments/Banking/ Insurance/Super/lending/credit
• A proven track record delivering or being involved in large-scale operational projects, investigations and remedial reviews;
• Experience in leading and coaching teams
• Operational technical skills through process mapping, data analysis and other operational I.T skills
• Experience of change management in terms of an operational context and an ability to work easily in a transitional period and
• A problem solver and self-starter, someone who’s comfortable operating in the grey with a passion for variety in their day to day and a willingness to develop new solutions, using technology, for our clients
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.