Guest Experience Manager

Job Requisition ID: 41001 

Guest Experience Manager | Sydney

• Flexible work arrangements – work in a way that suits you best
• Mentoring programs – receive support and coaching to progress your career
• A premium, client-facing environment where you’ll deliver high-impact experiences every day

We are seeking a Guest Experience Manager to join our Client Services team based in Sydney. This is a full-time, on-site role located at our Quay Quarter Tower office, offering the opportunity to lead the delivery of exceptional client experiences across a dynamic, fast-paced corporate environment.

What will your typical day look like?

• In this role, you’ll lead the day-to-day delivery of client-facing services across multiple floors, ensuring seamless execution of meetings, events, and internal activations. From high-volume catering and barista service through to premium dining and cocktail events, you’ll bring a hands-on leadership style to orchestrate a wide range of service experiences.
• You’ll spend your time coordinating with internal stakeholders, agency staff, and external vendors to ensure every interaction is delivered with precision and professionalism. Whether it’s leading floor briefings, managing staffing coverage, or proactively resolving issues in real time, you’ll play a central role in creating a consistently high-quality experience for clients and teams.

About the team

• Our Guest Experience team is at the heart of Deloitte’s client engagement, delivering premium service across our Sydney office. Based in Quay Quarter Tower, the team operates in a fast-paced, high-performance environment, supporting a wide range of meetings, events, and business activities.
• You’ll be joining a collaborative and professional team that values excellence, attention to detail, and continuous improvement. With strong partnerships across Workplace, vendors, and business stakeholders, the team plays a critical role in shaping how clients and employees experience Deloitte.

Enough about us, let’s talk about you.

You may have all or some of the following skills / experiences:

• Proven experience in hospitality or event operations leadership within a premium or corporate environment
• Strong ability to manage multiple service styles and environments simultaneously
• Experience managing agency or casual workforce models
• Excellent stakeholder management and communication skills
• Strong organisational skills with high attention to detail and forward planning capability
• Ability to lead teams in fast-paced, high-pressure environments
• A proactive, solutions-focused mindset with strong problem-solving skills
• Professional presentation and ability to lead by example
• Experience coordinating vendors and delivering high-quality service outcomes
• A passion for delivering exceptional client and guest experiences

Why Deloitte?

• At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities. 
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

#LI-Onsite

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.