Guest Experience Concierge

Guest Experience Consultant – Sydney  - 12 month Fixed Term Contract 

• Work in a start-up like environment – opportunity to develop new features   

• Flexible work arrangements – work in a way that suits you best   

• Holistic well-being program – flu vaccinations and health & wellbeing focused work   

Join our Guest Services Team! We’re looking for a Guest Experience Consultant to join our high-performing team at Quay Quarter Tower, Sydney. 

This is your chance to work in a dynamic, client-facing role within a global professional services firm, delivering exceptional service to clients, guests, and colleagues. You’ll thrive if you’re organized, proactive, and service-oriented, ready to make an impact in a fast-paced environment while contributing to a positive team culture and reputation. 

What will your typical day look like? 

• As a Guest Experience Consultant, you’ll be the visible face of Deloitte, creating a welcoming, seamless experience for clients, guests, and colleagues. You’ll play a key role in shaping how our workplace is experienced each day, combining concierge services, administrative coordination, hosting, and event support.
• You’ll spend your time between the Concierge Desk and Welcome Pod—greeting visitors, managing enquiries, and delivering a professional first impression. You’ll coordinate and monitor meeting and event bookings, support the preparation and smooth delivery of meetings and events, and handle requests via email or in person.
• This role requires anticipating needs, adapting to changing priorities, and resolving issues calmly and professionally, ensuring every interaction reflects Deloitte’s standards of excellence. You’ll also collaborate closely with internal teams, providing proactive support and contributing positively to the culture and reputation of our workplace. 

About the team 

The Deloitte Guest Experience team offers a 5 star, personalized, high-touch service for meetings, seminars, executive dining and formal events. We operate a across levels 44-47 with stunning views and encompassing a tech-advanced event centre, a 200 Pax Seminar area, function areas, client lounge, boardrooms and terrace.   

Enough about us, let’s talk about you. 

You may have all or some of the following skills / experiences: 

• Experience in concierge, hospitality, events, front-of-house, or customer service environments 

• A genuine commitment to delivering high-quality client and guest experiences 

• Strong verbal and written communication skills, with confidence engaging across all levels of the organisation 

• Proven ability to manage multiple priorities and work effectively in a fast-paced environment 

• A warm, professional, and approachable manner 

• Resilient and composed under pressure, with a solutions-focused mindset 

• Adaptable and responsive to changing priorities and operational requirements 

Why Deloitte?   

• At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs.
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

  
Next Steps   
Sound like the sort of role for you? Apply now.