Function and Operations Team Leader - Guest Experience

• Thrive in an innovative, collaborative people culture 

• Belong to a workplace that values diversity, equity and inclusion 

• Unlock everyday savings through our MyBenefits platform on retail, tech, travel and more 

We’re excited to offer an opportunity for a charismatic hospitality professional to join our Guest Experience team in Sydney. As the Guest Experience Function & Operations Team Leader, you’ll be at the heart of our client-facing services—representing the Deloitte brand with confidence and care. This permanent role is central to delivering exceptional experiences for our partners, VIPs, clients, and teams across our vibrant event and conferencing spaces. If you’re passionate about service excellence and thrive in a fast-paced, people-first environment, this is your chance to lead with impact. 

• Inspire - showcase how Deloitte makes an impact that matters to clients 

• Adapt – be flexible and able to adapt to all kinds of requests 

• Manage - manage the daily operational activities of the client floors. 

What will your typical day look like?  

• Daily operational running and supervising of the client floors. 

• Management of casual staff across all floors. 

• Leading events and functions. 

• Ensuring daily floor operational checklists are actioned and implemented. 

• Maintain high standards of Boardroom Service including barista coffee and beverages, food handling, and room/function set up. 

• Foster clear communication between the kitchen and front-of-house teams, particularly during events. 

• Manage the consumption of alcohol for functions and consumption report after each function. 

• Manage and support the execution of events and functions on a rotating roster, aligning with business demands. 

• Maintain and assess workplace health and safety procedures are being followed by all team members. 

About the team   

The Deloitte Guest Experience team offers a 5 star, personalised, high-touch service for meetings, seminars, executive dining and formal events. We operate a across levels 44-47 with stunning views and encompassing a tech-advanced event centre, a 200 Pax Seminar area, function areas, client lounge, boardrooms and terrace. 

Enough about us, let’s talk about you.   

• Proven hospitality experience with an understanding of FOH and BOH operations. Hotel and/or tourism experience is preferred. 

• Exceptional front of house presentation with high level of accuracy and attention to detail. 

• Ability to work in a fast-paced environment, with a positive attitude and willingness to learn and grow. 

• Excellent communication and teamwork skills. 

• Strong ability to work independently, and multi-task. 

• Strong knowledge and experience in FOH logistical arrangements. 

• Strong analytical and problem-solving skills, with the capacity to investigate and resolve the client enquiries efficiently. 

• Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery. 

• Strong knowledge of Opera PMS, EMS & Microsoft.  

• Full working rights required. 

Why Deloitte?    

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.    

 We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.   

We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs. 

 We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.   

Next Steps   

Sound like the sort of role for you? Apply now, we’d love to hear from you!