Finance Operate (BPaaS) Director

Job Requisition ID: 41118 

Finance Operate (BPaaS) Director 

• We value in-person connection with our teams and clients, with flexibility to balance work and life 
• Mentoring programs – receive support and coaching to progress your career
• Salary packaging – to suit your personal and financial circumstances

For more than two decades, organisations around the world have been using shared services and outsourcing to improve service delivery and reduce costs within defined parts of their businesses. Today, leading organisations are taking the next step- adopting Business Process as a Service (BPaaS) and Operate‑to‑Transform models that combine people, process, and technology to deliver sustainable value at scale.

Deloitte’s Enterprise Technology & Performance – As A Service (ETPaaS) practice is at the forefront of this shift.

About the team

ETP As A Service/Operate Offering has a clear ambition: to be the premium partner of choice for operate to transform services.

We are dedicated to deliver innovative, productive, and sustainable operations through the intelligent use of technology and people thereby helping our clients to achieve their business objectives. Our team consisting of highly skilled professionals, brings together strategy, transformation, technology, and managed services capabilities to deliver measurable outcomes, resilient operations, and long‑term value for our clients.

About the role  

We are seeking a Director to play a senior leadership role in driving the growth and delivery of BPaaS and Finance Operate opportunities in the market.

This role is ideal for a leader who is equally comfortable shaping and closing complex Operate‑to‑Transform deals as they are leading large‑scale deliveries. You will collaborate closely with Partners and senior leaders across Deloitte to build pipeline, develop differentiated BPaaS propositions and lead the successful mobilisation and delivery of complex client engagements.

You are someone who can:

• Drive growth of the BPaaS and Finance Operate market offering, partnering closely with ETPaaS leadership to set and execute strategic priorities.
• Originate, shape, and support the sale of large, complex Operate‑to‑Transform and BPaaS deals, often multi‑year and multi‑tower in nature.
• Leverage deep knowledge of Finance processes, operating models and enabling technologies to design compelling, client‑centric solutions aligned to business strategy.
• Build and maintain trusted relationships with senior client stakeholders (CFO, Group Finance, Transformation and Finance Systems leaders).
• Lead solution design workshops, commercial discussions, and transition planning sessions with clients.
• Provide hands‑on leadership across delivery, transition, and mobilisation, ensuring outcomes are achieved safely, sustainably and to agreed commercial parameters.
• Oversee multiple client engagements concurrently, managing governance, risk, service performance, and financial outcomes.
• Lead, mentor, and develop high‑performing delivery teams across onshore, nearshore, and offshore models.
• Contribute to proposal development, market offerings, thought leadership and go‑to‑market initiatives.
• Continuously drive growth through client expansion, capability development, and people leadership.

This role requires strong people leadership, commercial acumen, and the ability to balance client outcomes, delivery excellence, and business growth.

Enough about us, let’s talk about you.
You are someone with:

• 12+ years’ experience in professional services or consulting.
• Proven experience in BPaaS, Operate, Managed Services or Operate‑to‑Transform delivery.
• Strong background across Finance and business processes (e.g. Record‑to‑Report, Procure‑to‑Pay, Order‑to‑Cash, FP&A, Financial Systems).
• Demonstrated success shaping, selling, or contributing to large, complex deals, including commercials and transition models.
• Experience leading large, diverse, and distributed teams, virtually and face‑to‑face.
• Strong stakeholder management skills, with confidence engaging senior executives.
• Excellent communication skills, capable of translating complex delivery models into clear executive insights.
• Strong commercial and strategic thinking, with the ability to understand client challenges and position differentiated BPaaS solutions.
• A collaborative leadership style with a passion for mentoring and developing future leaders.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world. 

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities. 

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps 
Sound like the sort of role for you? Apply now.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.