Experience Design - Consultant

Job Requisition ID: 37982 

About Deloitte Digital

We are Deloitte Digital, a Digital Customer & Marketing consultancy within Deloitte, where we believe that the intersection of creativity, technology and business will deliver the most powerful progress for our clients. Our difference comes from our depth and diversity. We have the business acumen of a strategic advisor, the design capability of a creative agency and the engineering depth of a technology firm. 

We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it. 

Your career with Deloitte Digital can take multiple paths. We will work closely with you on a career plan that fits your skills, talents and aspirations, and provide an open environment to discuss your development and progression.

Join us and design your future.

About the Role

Joining our Customer Strategy & Design team as an Experience Designer, you'll be sure to grow and develop your skills as you work alongside industry experts. 

As an Experience Designer – Consultant, you will be considered a safe pair of hands who can design and deliver on experience strategies that respond to complex customer, employee, and citizen needs. You’ll need to:

• Take ownership for the development of part of a client deliverable.
• Identify and communicate engagement risks.
• Know how to locate information and access support when working on client engagements.
• Demonstrate effective time management, logic and structure in approach and outputs.
• Contribute to the growth and development of our practice by supporting business development activities.
• Work in multidisciplinary teams across a variety of subject matters to understand the breadth of customer channels and touchpoints.
• Feel comfortable with a non-linear process, ambiguity, and flexibility to adjust as projects shift.
• Contribute to a culture of creativity, innovation, and leadership with a finger on the pulse of what’s new and possible.
• Contribute to the growth and development of our practice by supporting our junior workforce and getting involved in internal leadership initiatives.

You’ll blend the creativity of design with the rigour of consulting practice, leveraging human centred design and strategic thinking to help us: 

• Design and facilitate measured experiences and research with customers using participatory and iterative design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts.
• Research trends and emerging technologies to understand how they could unlock new value for clients and solve their challenges.
• Reimagine the experiences and de-risk investment through design, evidence-based insight.
• Making concepts tangible through storytelling and rapid prototyping methods, ranging from paper sketching to prototyping

About You

As an Experience Designer - Consultant, you’ll have: 

• 2 – 3 years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent
• A degree/qualification in design, such as visual design, 3D Object Design, industrial design, sculpture, spatial design, or design for innovation.
• Experience in the strategic design and/or deliver of physical/digital experiences.
• Demonstrated versatility in human centered design & systems thinking tools, practices and methodologies including personas, archetypes, journey maps, design research and synthesis.
• A passion for collaboration — to prototype thinking, turn inklings into insights and insights into possibilities, and bring stories to life in ways that move people to take action.
• Experience supporting in the design of user workshops, customer testing and stakeholder interviews.
• An understanding of the digital platforms, tools and systems that enable experience delivery.
• Fluency with digital collaboration tools such as Miro, Mural, Microsoft Teams etc. (Nice to have - visual communications tools such as Adobe Creative Suite and/or hand-sketching)
• Ability to diagnose a problem, conduct analysis, and develop solutions for client problems.
• Experience managing your own work against the project plan to ensure a superior client experience has been delivered.
• An understanding of the power and value of great design in bringing the ideas that fuel business to life
• A passion for the impact experiences have on customers, employees, citizens, and students and how design can make a positive impact on how people work together.

We look for many different skills and abilities, as well as how you can enhance Deloitte Digital and our culture. So even if you don’t think you quite tick all the boxes, we’d still love to hear from you! 

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.