End User Technologies - Senior Engineer

End User Technologies - Senior Engineer  

Location: Sydney/Western Sydney/Melbourne/Brisbane/Adelaide 

Business Unit: Enabling Areas          

Offering Portfolio: ITS 

• Be part of market-leading projects with global scale and complexity 

• Thrive in an innovative, collaborative people culture 

• We support flexibility and choice including flexible work arrangements and part-time option 

We are looking for a Senior End User Technology Specialist to help design, implement, and maintain our organizations end-user computing environment. This role involves managing desktop and laptop, automating deployments, enhancing security, and optimizing performance. The primary focus of this role is MacOS systems, however familiarity with Windows environments is essential. The ideal candidate will have strong expertise in macOS, Windows, endpoint management solutions, and scripting to improve efficiency and user experience. 

What will your typical day look like?  

• Design, deploy, and manage enterprise desktop/laptop environments (Windows & macOS). 

• Standardize OS images and automate device provisioning using tools like Autopilot, Intune, SCCM, and JAMF. 

• Optimize desktop performance and troubleshoot system issues. 

Security & Compliance: 

• Implement security policies, including patching, encryption, and access controls. 

• Ensure compliance with company security policies and regulatory requirements. 

• Work with security teams to mitigate vulnerabilities and enforce endpoint protection. 

• Identify opportunities to automate current processes 

• Develop and maintain automation scripts (PowerShell, Python, Bash) to streamline deployments and system configurations. 

• Implement self-service solutions to reduce IT support overhead. 

Collaboration & Support: 

• Act as a top-tier escalation point for complex desktop-related issues. 

• Provide technical mentorship to junior engineers and IT support teams 

• Work with cross-functional teams to improve IT processes and user experience. 

Technology & Innovation: 

• Research and recommend new technologies to enhance endpoint management. 

• Lead migration projects (e.g., Windows/macOS upgrades, hardware refreshes). 

• Contribute to IT strategy for modern workplace technologies, including cloud-based management. 

• Implement agile operation & deployment practices 

About the team  

The Infrastructure Team is responsible for delivering the underlaying technology infrastructure that ITS require to deliver our services to the business. This team can be broken down into seven major branches - Cloud Technology, Network, End User Technology, Unified Communications, Identity and Access Management , and Infrastructure Solutions Architecture. 

Enough about us, let’s talk about you.  

Qualifications & Experience

• 5+ years of experience in desktop engineering, IT support, or endpoint management in a large environment. 

• Experience in deploying and managing MacOS systems at scale using JAMF 

• Experience in deploying and managing Windows modern workplace management 

• Expert-level knowledge of MacOS, Windows, and MDM solutions (Intune, JAMF, SCCM). 

• Strong scripting skills (PowerShell, Bash, Python) for automation and configuration management. 

• Experience with security tools like BitLocker, Defender ATP, or similar. 

• Understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting). 

• Familiarity with virtualization platforms (VDI, Citrix, Azure Virtual Desktop, etc.) is a plus. 

• Familiarity with Linux desktops is a plus. 

Preferred Certifications 

• JAMF Certified Admin (300) 

• Microsoft Certified: Modern Desktop Administrator Associate 

• Apple Certified Support Professional (ACSP) 

• ITIL Foundation Certification 

Why Deloitte?    

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.    

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.   

We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs. 

 We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.   

Next Steps   

Sound like the sort of role for you? Apply now, we’d love to hear from you!   

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.  

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