End User Support Consultant - M365

End User Support Consultant - M365 | ITS Digital Collaboration | Australia 

• Flexible work arrangements – work in a way that suits you best  

• Mentoring programs – receive support and coaching to progress your career  

• Be at the forefront of digital collaboration and AI adoption across the firm  

We are seeking an End User Support Consultant to join our ITS Digital Collaboration & Research team. This role can be based in any Deloitte office location and offers a unique opportunity to support and uplift how our people collaborate and deliver, leveraging modern workplace tools and AI to drive productivity and innovation. 

What will your typical day look like? 

In this role, you’ll provide online end user support for a range of M365 collaboration and productivity apps (including Copilot) so that our people can deliver. Day to day you will diagnose and resolve support queries, manage service requests, and provide practical, best-practice advice that enhances the way teams collaborate and work. You’ll also spend time managing license provisioning, supporting audit processes, and partnering with our offshore team to ensure seamless service delivery. Alongside this, you’ll contribute to exciting projects, testing and rolling out new features, improving user guidance, and helping drive adoption through weekly tech tips.  

About the team 

Our Digital Collaboration Team is on a mission to empower our teams to work smarter, not harder, using digital apps and AI to boost collaboration, productivity and innovation in service of our clients and our people. You’ll be joining a collaborative and forward-thinking team that partners closely with all areas of the business to shape and enhance their digital and AI fluency with leading edge technology.  

Enough about us, let’s talk about you. 

You may have all or some of the following skills / experiences: 

• 2+ years’ experience in IT end-user support (L1/L2 environments)  

• Experience supporting Microsoft 365 applications such as Teams, SharePoint, or Copilot  

• Strong troubleshooting skills with the ability to manage support tickets end-to-end  

• Excellent customer focus, with a commitment to delivering high-quality user experiences  

• Strong written and verbal communication skills with attention to detail  

• A proactive, “can-do” attitude and willingness to support team members  

• Interest in digital workplace technologies and emerging AI tools  

• Ability to manage competing priorities in a fast-paced environment  

• Experience working in a professional services environment (desirable)  

Why Deloitte? 

• At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  
• We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps 

Sound like the sort of role for you? Apply now, we’d love to hear from you! 

#LI-Hybrid 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.