Director | IT Managed Services

Job Requisition ID: 38554 

Managed Services Presales Director | IT Managed Services

Deloitte Engineering Managed Services is changing the way that businesses leverage cloud-native technologies to solve the wicked technology and process challenges faced by our customers, across a variety of industries. Our team are thought leaders and specialists in the area of managed by unlocking the value of cloud-centric core systems at the heart of organisations to the many and varied digital channels required by modern applications. We Operate modern technology solutions that can be transparently run and managed on-premises, in the cloud, in multi-cloud and/or hybrid architectures, with a Cloud-first approach.

About our Team

We look for a rare breed of person, whom we affectionately call a Unicorn. Technically excellent. Wholeheartedly passionate. Aspirational. Forward thinking and not afraid of challenging the status-quo. People who believe in themselves, are willing to think and work differently, and ultimately thrive on winning as a Champion Team within Deloitte.

Director – IT Managed Services

Our Operate team within our Engineering, AI & Data practice is excelling and as a result, we are expanding our leadership structure. This role will be responsible for driving both internal and external sales opportunities, expanding our market share, and ensuring the successful architecture of innovative and effective cloud, on-premise, and hybrid infrastructure solutions for our clients.

We will be depending on your expertise in Managed Services, specifically in a Hybrid or on-prem Infrastructure, and a Cloud-focused environment. We expect you to have a strong blend of commercial acumen, a passion for technology and to be constantly striving to improve our offerings, as they reflects the heart and drive of our Engineering Operate team.

Key responsibilities will include working with Deloitte Partners to convert existing and new customers into Managed Services engagements. You will have responsibility for scoping, designing and pricing our Managed Services solutions. Your unique approach will promote a shift left and DevOps and ITIL 4 focus, with a move away from traditional ITIL v3 centric support engagements. We will depend on you to solution and drive the RFx process on behalf of the Engineering Operate team, along with updating and maintain our presales and  sales collateral.

In short, our ideal candidate will a solid understanding of Cloud services and infrastructure, with hooks into the hyperscalers and relevant vendors, having sold and/or delivered Managed Services of this nature, and having a diverse background in technology, service design, service level management, deal constructs and more.

If all we have mentioned above has added a bit of sparkle to your day, then we can’t wait to show you what is possible at Deloitte!

Work Entitlement

Due to the nature of the clients this role will be working with, you must be an Australian Citizen and must be willing to undertake the Australian Government Security Vetting process. The future is exciting and we are growing at a rapid pace!!

Qualifications & Experience:

Education: 

Bachelor’s degree in Business Administration, Marketing, IT, Computer Science, or a related field. MBA or advanced degree is highly preferred.

Experience:

• • Minimum 10-15 years of progressive experience in IT services, with at least 7+ years in a leadership role within a Managed Service Provider (MSP), Systems Integrator, or IT solutions provider.
  • Demonstrable and consistent track record of success in leading sales and presales teams to achieve significant revenue growth and market expansion in managed services.
  • Proven experience in developing and executing successful sales strategies, managing sales pipelines, and closing large, complex deals.
  •  

Technical Acumen:

• • Strong, strategic understanding of the MSP business model, including recurring revenue, service level agreements (SLAs), client lifecycle management, and key operational metrics.
  • In-depth knowledge of public cloud platforms (e.g., AWS, Azure, GCP – including IaaS, PaaS, SaaS offerings) and modern on-premise infrastructure technologies (e.g., servers, storage, networking, virtualization, data protection, cybersecurity).
  • Familiarity with hybrid cloud architectures and data center technologies.

Leadership & Commercial Skills:

• • Exceptional leadership, communication, presentation, negotiation, and interpersonal skills, with the ability to influence and build credibility at all levels, including C-suite executives.
  • Strong business and financial acumen, with experience managing P&L, developing budgets, and performing financial analysis.
  • Ability to think strategically, articulate a clear vision, and drive execution in a fast-paced, dynamic environment.
  • Proven ability to recruit, mentor, develop, and motivate high-performing technical sales and presales professionals.

Preferred Qualifications:

• Relevant industry certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, ITIL, PMP).
• Experience with specific MSP tools (e.g., PSA, RMM platforms).
• Established network of C-level contacts and industry relationships.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.