Deloitte Global - Knowledge Manager

Job Requisition ID: 38712 

Deloitte Global – Knowledge Manager | Asia Pacific 

• Choice and flexibility on where, when and how you work​
• Mentoring programs – receive support and coaching to progress your career ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers ​  

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organisation.

What will your typical day look like?

Based in Australia, you will support a diverse network of professionals across the AP region, helping to unlock value from our knowledge ecosystem and build stronger, smarter teams through knowledge sharing. You will

help to develop and foster a robust knowledge-sharing culture aligned with the CoRe KS strategy and the Clients, Industries and Markets Program across the AP region.

As a Knowledge Manager, you will:

• Establish and build strong relationships with client and industry leads, stakeholders, and other enabling area leaders (e.g., Technology, Talent, Communications), working closely with CoRe KS team members to ensure a coordinated approach.
• Build trusted relationships with business leaders and teams across Asia Pacific to understand their priorities and identify opportunities to deliver impactful knowledge solutions.
• Develop and execute knowledge plans aligned to regional business goals and Deloitte's global CoRe KS strategy.
• Drive the collection and curation of strategic content, project experiences and thought leadership for publication on global platforms.
• Champion a robust culture of collaboration by facilitating access to subject matter expertise and fostering knowledge-sharing networks.
• Monitor adoption and usage of knowledge systems, analyse engagement data, and design campaigns to encourage participation and engagement, such as collaborating with the Internal Communications team and leveraging tools like Viva Engage to increase the reach and impact of campaigns.
• Support onboarding, training and enablement activities to build knowledge capability across Deloitte's Business Units and offerings. For example, working with the BU Learning teams to identify opportunities to offer tailored learning sessions, plugging knowledge content into existing learning programs etc.

About the team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate.

We develop new and innovative ways to improve how these services are delivered across the organisation, leveraging our global scope and strength to serve our organisation within and across borders.

Enough about us, let’s talk about you.

You may have all or some of the following skills/experience:

• 5–7 years in knowledge management, business or client enablement, or a related field within a global or professional services context, preferably with experience in the Asia Pacific region
• Bachelor's degree in Business, Communications, Library Sciences, Learning, or a related discipline.
• Exceptional skills in building and sustaining relationships, with a proven track record of establishing rapport, building trust, managing expectations, and fostering enduring partnerships
• Experience in electronic knowledge management systems, repository platforms, intranets/portals, and collaborative/social media tools

• Strategic and innovative thinker with critical problem-solving abilities; strong project management and stakeholder engagement skills are crucial
• Excellent written and verbal communication skills, capable of influencing, inspiring, and engaging diverse audiences
• Strong awareness of the evolving AI landscape, with a keen interest in leveraging emerging technologies, including Generative AI, to enhance knowledge discovery, content curation, and practitioner productivity

• Proven ability to adapt to ambiguity and change, experienced in managing transitions and acting as a change agent to positively influence others

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.