Application Support Manager - 12 month FTC

Application Support Manager - 12 month FTC | Application Support | Sydney CBD

• Flexible work arrangements – work in a way that suits you best
• Professional development and mentoring opportunities
• Exposure to high-impact technology and operational excellence initiatives

We are seeking a talented Manager to join our Technology & Applications Support team. This is an exciting opportunity to lead a high-performing team responsible for maintaining and optimising critical business applications, ensuring exceptional service delivery and operational efficiency across the organisation. You’ll have the chance to drive process improvement initiatives, embed best practices, and contribute to the ongoing success of Deloitte’s technology operations.

What will your typical day look like?

In this role, you’ll oversee daily support operations, managing incident resolution, service requests, and application issues. You will lead, mentor, and develop a team of application specialists, while balancing service quality with operational efficiency. Using your expertise, you’ll optimise processes, implement ITSM best practices, and drive continuous improvement initiatives to enhance service delivery.

Day to day, you’ll liaise with business units, vendors, and internal stakeholders to ensure alignment of support activities with business needs. You’ll monitor team performance, manage workloads and on-call rosters, and prepare reports on service metrics and application performance. Your leadership and proactive approach will be key to maintaining high standards, mitigating operational risks, and embedding a culture of technical excellence.

About the team

Deloitte’s Technology & Applications Support team ensures critical business applications are stable, efficient, and aligned to business needs. The team works collaboratively across multiple business units, delivering operational excellence while driving continuous improvement. It’s a high-performing, supportive environment where your contributions directly impact business outcomes.

Enough about us, let’s talk about you.

You may have all or some of the following skills / experiences:

• Proven experience leading and developing application support or IT operations teams

• Strong expertise in incident and problem management in complex application environments

• Sound knowledge of ITIL frameworks and practical application of ITSM methodologies

• Hands-on experience with ITSM tools such as ServiceNow for ticket management, workflow automation, and reporting

• Strong stakeholder management skills and experience collaborating with multiple business units and vendors

• Ability to manage competing priorities and deliver under pressure

• Demonstrated capability in process optimisation, service improvement, and change management initiatives

• Excellent communication, interpersonal, and organisational skills

• Analytical mindset with attention to detail and commitment to quality outcomes

Why Deloitte?

• At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating, and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities, and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We value in-person connection with our clients and colleagues. We offer several ways for you to work flexibly so you can serve your clients, stay connected with your team, and manage your personal priorities.
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave, and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

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By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.