AI UX Transformation Consultant

AI UX & Transformation Consultant 

• The role blends UX design with project delivery across Service Delivery Transformation program  

• Flexible work arrangements – work in a way that suits you best 

• Salary packaging – to suit your personal and financial circumstances 

The AI,UX & Transformation consultant will serve as a vital member of our Service Delivery Transformation (SDT) team, using AI and other technologies to enhance operational efficiency, drive consistency and quality and improve client and practitioner experience. The assets and solutions we design and build aim to transform how our teams deliver engagements and services to clients.  

What will your typical day look like? 

• Leading the discovery, development and deployment of transformation initiatives  

• Prepare and facilitate workshops to gather and evaluate user requirements in collaboration with product managers, SMEs and internal/external stakeholders  

• Performing “hands on” design support to create wire frames, prototypes and user testing 

• Collaborate with our internal design team to drive consistency and efficiency in the UX process 

Key Accountabilities:  

• Collaborate across multiple software teams to champion design best practices 

• Work with engineers, data scientists and stakeholders across disciplines 

• Bring an experimental mindset - comfortable testing new tools and workflows  

• Report to the Design Lead to ensure timings and standards are met 

• Work with SMEs to understand pain points, capture requirements, and identify priority use cases 

• Document and validate problem statements, current workflows, and estimated benefits  

• Coordinate with technical leads to assess feasibility existing platforms to accelerate build time 

• Develop scoping artefacts and socialise with sponsors and SMEs 

• Ability to prompt effectively for design ideation, UI generation, or content generation, understanding how to validate and refine AI-generated outputs to maintain design quality 

• Manage backlog grooming and sprint planning, working with the dev team to refine stories, prioritise features and flag blockers 

• Prepare prototypes or walkthroughs for stakeholder and SME feedback 

Enough about us, let’s talk about you. 

You may have all or some of the following skills / experiences:  

• Strong UX capabilities with experience of design thinking and human centred design 

• UX portfolio of web applications with case studies 

• Experience with GenAI tools that augment wire framing and rapid prototyping 

• A minimum 2 years relevant work experience in business transformation, operational improvement or project management / governance roles 

• Experience supporting or leading process improvement, service model redesign, or operating model transformation initiatives 

• Comfortable navigating ambiguity and a fast-paced, quickly evolving environment, managing multiple priorities, and working both independently and in teams 

• Ability to turn complex business problems into simple and engaging products  

• Well-developed workshop design and facilitation skills with strong stakeholder management 

• Excellent documentation / presentation skills and managing project deliverables 

• Motivated self-starter with exceptional energy and drive 

Why Deloitte?    

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.    

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.   

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.  

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.   

Next Steps   

Sound like the sort of role for you? Apply now, we’d love to hear from you! Applications must supply a video resume highlighting the following to be considered for first round interview: 

1. Introduction and journey to date 

2. UX portfolio of web applications with a case study 

3. How did the case study Transform the business 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.