Guest Experience Manager
Perth, WA, AU
Job Requisition ID: 42172
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Shape the guest experience in Deloitte Perth's new state-of-the-art corporate facility, leading premium hospitality for Partners, clients, VIP guests and employees.
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Thrive in an innovative, collaborative people culture
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Build relationships with in-person connection across our teams and clients
This is a full-time Guest Experience Manager role based in Deloitte Perth, where you'll lead a high-touch hospitality experience in a sophisticated corporate setting and help make every interaction feel polished, welcoming and effortless.
What will your typical day look like?
At the heart of this role is creating exceptional experiences for Partners, clients, VIPs and employees from the moment they arrive to the moment they leave. You'll take ownership of every detail across the guest journey, from personally welcoming visitors and anticipating preferences to making exceptional coffee and ensuring hospitality spaces are immaculate, stocked and ready for use.
A big part of your focus will be functions and events, including client functions, Partner events, VIP visits and other special occasions. That means planning hospitality requirements, coordinating room set-ups, liaising with caterers and suppliers, briefing wait staff, overseeing service timing and being a visible, calm presence when plans shift at the last minute.
Working in a small but high performing team, you'll blend five-star hospitality with operational leadership in a fast-paced, high-expectation environment. The role calls for sound judgement, discretion and flexibility, including support for early morning, evening and occasional out-of-hours functions when needed.
About the team
The Guest Experience team creates memorable experiences and sets the everyday standard for hospitality at Deloitte. In Perth, you'll be part of a premium corporate environment designed to bring together contemporary design, leading technology and thoughtful service, making sure clients, guests and employees feel genuinely welcomed and exceptionally well looked after.
Enough about us, let's talk about you
You may have all or some of the following skills/experiences:
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Significant experience in premium hospitality, corporate hospitality, luxury hotels, executive lounges, high-end restaurants, events or a similar service environment
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A confident front-of-house presence and the ability to engage warmly and professionally with senior executives, Partners, clients and VIPs
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Strong experience coordinating functions and events, including room set-up, service flow and supplier liaison
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Excellent food and beverage service skills, including strong barista capability and an understanding of premium coffee service
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Experience leading or supervising hospitality or wait staff in a hands-on way
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Strong organisation, judgement and problem-solving skills in busy, high-expectation environments
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Exceptional attention to detail, personal presentation and the discretion to know when to engage and when to step back
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Wine knowledge and appreciation would be an advantage
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we'd love to hear from you!
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.