Guest Experience Consultant | Perth

Job Requisition ID: 36989 

Are you passionate about creating exceptional guest experiences?

We’re on the lookout for an enthusiastic and highly skilled corporate hospitality professional to join our team as a Guest Experience Consultant. Our Perth Guest Experience team, a small but dynamic team dedicated to delivering exceptional service to Partners, VIPs, and business units alike. This is a full time, permanent position working Monday to Friday in our Perth office.

What will your typical day look like? 

In your role you will support our corporate office Monday to Friday.  Responsibilities include reception, booking meetings, functions and events, coordinating with hosts and bookers to understand their requirements and arranging catering.

The Guest Experience Consultant is an ambassador for the Deloitte brand and leads the key client facing activities that occur daily. The role will facilitate these key functions:

• Meet - manage the space that supports formal & informal client interactions

• Greet - welcome and provide direction to guests at arrival

• Entertain - ensure hosts and guests have a memorable experience

• Engage –  provide spaces where Partners, staff and  guests can interact (work, problem solve, co-create) seamlessly

• Inspire - showcase how Deloitte makes an impact that matters to clients and the community

This position will also handle administrative tasks such as managing our online booking system, responding to phone queries and emails. You’ll also be responsble for room and equipment set-up and clearing as well as co-ordination of food and beverage service.

About the team

You will be joining a highly engaged team with a reputation for providing the highest level of corporate hospitality service to Deloitte’s clients and staff. The Guest Experience team works together to provide mutual support through flexibility, sharing of tasks and respect for each other. As with the best hospitality teams, we work hard to exceptional standards but enjoy what we do.

Enough about us, let’s talk about you.

You are someone with a passion for exceptional customer service and treating others with empathy, care, and respect. You are an organised and confident individual who will provide exceptional first impressions of the Deloitte brand and reputation.
Additionally you have:

• Highly experienced in the Hospitality & Events Industry
• Barista skills desired but not compulsory – training will be provided
• Excellent administrative skills and verbal communication
• Experience with AV equipment (desired but not compulsory – training will be given)
• Strong ability to work independently, and multi-task
• Flexible and adaptable, with a high focus on problem solving

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

Shutdown Period: Please note that Deloitte Australia has a shutdown period from 20th December 2024, returning 6th of January 2025. We will be in touch with you regarding your application after this date.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.