Technical Account Manager - HR Technology (AMS)
Melbourne, VIC, AU
HR Technology Account Manager - AMS
- Career breaks for up to 12 months – for study, travel, volunteering, or personal interests
- Learn from the best in the business
- Mentoring programs – receive support and coaching to progress your career
What will your typical day look like?
The position of Account Manager in the HR technology AMS team is responsible for the strategic and commercial relationship with the clients to build long term, successful relationships with our clients. The role will be targeted on customer satisfaction and retention as well as growth and expansion within the client base
About the team.
The HRT AMS team sits within one of Deloitte’s Operate teams, providing support and services to clients with HR, Finance and ERP solutions. The Deloitte Operate team is not your standard AMS provider, as we go above and beyond to ensure our clients get the most benefit from their solutions. This means we don’t just fix issues but provide advisory and guidance on ways to optimise and enhance the solution.
Key accountabilities:
- Conduct regular strategy meetings with the clients.
- Assist the client develop a system roadmap or plan.
- Up-sell and negotiate additional services, eg. new module implementations.
- Monitor and report on hours usage to the clients and discuss peaks and troughs to ensure clients use and don’t exceed their hours.
- Manage the Change Request process to ensure requests are scoped and estimated correctly and once approved, allocate resources.
- Negotiate contractual renewals and extensions.
- Support pre-sales activities for the AMS offering.
- Organise a Quarterly Business Review.
Enough about us, let’s talk about you.
You are someone who has experience in the HR or Finance Technology industry and/or in Consulting or Support Services. This is a role for someone who can balance the importance of the client relationship, whilst also focused on expanding our services and offerings to the clients.
- Experience in a previous Account Manager role is desirable.
- Alternatively, experience as a Service Delivery Manager or Project/Engagement Manager or Lead Consultant.
- Strong business acumen.
- Involvement in the HR or Finance Technology industry.
- Experience in Operations, AMS or Support Services is desirable.
- Exceptional negotiation and customer service skills.
- Strong communication and presentation skills.
- Effective stakeholder management and the ability to build relationships at senior levels.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!