Technical Account Lead

Job Requisition ID: 39223 

• We support flexibility and choice including flexible work arrangements and part-time options. ​

• Mentoring programs – receive support and coaching to progress your career ​

• Recognition culture to celebrate milestones and discounts at hundreds of retailers

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What will your typical day look like?  

The Technical Account Lead role complements our Service Delivery Managers and takes technical ownership of one or more of our accounts. The TAL ensures the successful deployment, operation, and optimisation of the platform. The TAL is responsible for understanding customer business objectives, aligning technical solutions accordingly, and driving customer satisfaction, adoption, and retention. Consider the TAL an “Operations architect” - they are charged with the ongoing and continuous improvement of the technical health of the Operate engagement 

About the team 
The Engineering as a Service team delivers scalable, on-demand technical expertise and solutions to support business transformation, innovation, and operational efficiency across Deloitte Australia. By leveraging agile methodologies and cross-functional talent, the team enables rapid prototyping, system integration, and continuous improvement, enhancing client outcomes and driving sustained business value. 

Enough about us, let’s talk about you.

• Evangelise removing work - at all opportunities identify and remove repeat work or low value work, ensuring the happiness of the team and reducing Deloitte costs.
• Ensure a culture of curiosity and learning - Make learning and experimenting safe. Encourage the sharing of stories and experiences both within a work context and outside of a work context (e.g. personal technical projects)
• Account Ownership for strategy & technical solution, driving alignment between customer needs and company capabilities, whilst maintaining commercial awareness of scope
• Collaborate with project teams to ensure timely delivery of solutions and resolution of issues.
• Advocate for your technologies externally and internally with the aim to provide an outstanding customer experience Monitor customer environment and usage trends to identify risks and opportunities; recommend enhancements and preventive measures to increase supportability.
• Implementation and success of the Capacity management/availability/performance/continuity management processes for customer accounts TAL does not perform these activities but oversees them)
• Technical escalation for Major Incidents and difficult technical problems
• Act as a Technical Mentor to others working on the same accounts or technology to assist in up-skilling and enabling other engineers. This includes succession planning to ensure we avoid and actively prevent super heroes in our teams.
• Advocate for the wellbeing and happiness of your team of technical engineers
• Form strong working relationships with staff, internal to Deloitte, importantly the engineers, the CSL and the Lead Director and/or Partner, but also with the customer and important stakeholders
• Advocate for your customers’ solutions including availability, security, and technical service level compliance
• Risk Management for technical debt and technical risks
• Assist the team leads and CSLs to prioritise team workloads; ensuring we focus on long term improvements rather than dealing with surface noise
• Ability to conceptualise and assist to design the monitoring landscape for our customers with an understanding of the relationship of customer services with their supporting technical components and what is contracted.

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.