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Support Consultant - SAP SuccessFactors


Melbourne, VIC, AU

Department:  Consulting

Support Consultant – SAP SuccessFactors


  • Career development - receive support and coaching to further your SAP SuccessFactors career
  • Flexible work arrangements - work in a way which suits you best
  • Use your expertise and problem-solving skills in a varied and interesting role

SAP SuccessFactors support role offering considerable workplace flexibility. We have two positions available in our Managed Services Support team: One with a primary focus in SAP SuccessFactors Performance & Goals; the other with SAP SuccessFactors Employee Central.

What will your typical day look like?

Based in any major city in Australia and opportunity to be part-home based, your key responsibility in this role is to resolve support tickets for SAP SuccessFactors clients using in a timely manner. As this is a pure support role, the working hours are reasonably predictable: many members of the team find this type of support work attractive with commitments outside work.

In any given day, you’ll talking directly with clients with support queries, collaborating with colleagues remotely to problem-solve complex issues and work through a ticketing system with a focus on timely resolution of these.

About the team

Each member of our diverse team has a primary specialism in at least one SAP SuccessFactors module - often with an additional secondary focus too - backed up by relevant SAP SuccessFactors certifications. We’re collaborative, we knowledge share and support each other. Our culture is what sets us apart! The Managed Services Support team are an inclusive and energetic group of SAP SuccessFactors professionals with a laser-like focus on delivering quality customer service. Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment.

Enough about us, let's talk about you

You will be someone with a genuine interest in both the human and technical side of HR technology. While you may have certifications in SAP SuccessFactors software, you’ll need to bring an aptitude for customer service and problem-solving.

You will additionally have the following:

  • Certification in at least one primary SAP SuccessFactors module (either Performance & Goals or Employee Central); ideally with certification in a secondary module too;
  • Demonstrated experience in a customer-facing IT support role;
  • A high level of verbal and written communication skills;
  • Experience preparing, interpreting and analysing data and reports;
  • Strong MS Office skills in particular MS Excel;
  • A high level of customer service, and experience working in a fast-paced environment, handling conflicting priorities.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now. We'd love to hear from you!