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Specialist Master/Senior Manager - ServiceNow

Date:  04-May-2021

Melbourne, VIC, AU


•    Pathway to Director
•    Buy and sell leave – purchase up to 6 weeks of extra annual leave
•    Salary packaging – to suit your personal and financial circumstances


Deloitte supports the largest public and private sector organisations to help them reduce risks and improve outcomes from their technology investments and projects by designing, implementing, and assuring risk management approaches across technology, project delivery and business functions.


This role will provide you the opportunity in becoming a specialist ServiceNow Risk and Cyber specialist enabling modernised solutions on the ServiceNow platform and generating great customer outcomes and value.


What will your typical day look like?
As a Senior Manager in our ServiceNow practice, you will be leading teams to advise, design, configure, build and deliver an industry leading and innovative product to the client.
You will be responsible for growing key clients- from business development to ongoing client delivery satisfaction. This includes liaising with Deloitte Partners, to build and extend relationships and create compelling client value propositions.


You will be the project lead responsible for:

•    Coordinating with other architects, developers, program and project management about project LOE, project tasks, project progress and risks.
•    Leading teams for application software development, technical oversight, design, configuration, and deployment for ServiceNow implementation.
•    Authoring required documentation, briefings, models and designs including SLAs and various technical standards in support of the application(s)
•    Serves as SME for Service management, and specific ServiceNow platform or modules best practices, processes and applications.


About the team
Every project is different and exciting as you gain experience across a range of clients - from public sector, consumer goods, mining, financial services, to telecommunications. Supported with comprehensive training, our risk advisory specialists have a strong foundation in process and technology and tools that allow us to radically improve and transform IT and Cyber Risk, Compliance, Strategy and/or Enterprise and Operational risk processes and regulatory compliance and obligations.


Enough about us, lets talk about you.
You will have solid ServiceNow development experience with deep functional and technical knowledge of the platform with relevant ServiceNow certifications (Certified Implementation Specialist is a must). In addition, you will have the following:

•    Demonstrated experience in leading consulting, strategy and advisory projects for clients in technology & operations
•    Demonstrated experience in leading implementation project teams to deliver in a consulting environment
•    ServiceNow architect experience, with Certified Implementation specialisations in specific modules, scoped applications along with strong platform technical expertise
•    Experience in integration of ServiceNow in a broader technology ecosystem and the ability to lead design sessions.
•    Strong understanding of the SDLC cycle with experience in an Agile environment.
•    Understanding of Javascript, Angular JS, relational databases, SQL and web services.
•    Demonstrated understanding of ITIL practices
•    Strong stakeholder management experience at senior level 
•    Ability to communicate complex / technical issues to non-technical audiences at C-suite level
•    ServiceNow technical expertise in SecOp’s and / or Integrated Risk Management (IRM) with Certified Implementation Specialist certifications, broader experience across the ServiceNow a platform including ITSM and CMDB will be beneficial during solution design and integration.
•    Experience in implementation projects and end to end SDLC development and delivery on ServiceNow
•    Advanced command of communication and analytical tools is preferred e.g. MS Project, PowerPoint, Excel
•    Ability to communicate complex / technical issues to non-technical audiences


Why Deloitte? 
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 


Next Steps  
Sound like the sort of role for you? Apply now.  #RA/FA

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.