ServiceNow Senior Consultant

Job Requisition ID: 36542 

Deloitte's ServiceNow Offering is an experienced Senior ServiceNow Consultant to join our dynamic team. In this role, you will leverage your advanced expertise in ServiceNow to design, develop, and implement innovative solutions that drive business efficiency and enhance IT service management. You will be instrumental in delivering high-quality outcomes for our clients, leading and supporting bids and proposals to secure new business, and fostering a collaborative and positive team environment. If you are a seasoned professional passionate about technology, thrive in a leadership role, and are eager to make a significant impact, we want to hear from you!

Role Overview

As a Senior ServiceNow Consultant, you will play a pivotal role in delivering high-quality ServiceNow solutions to our clients. You will lead product demonstrations, workshops, and presentations, clearly articulating the benefits of ServiceNow. Your expertise will be critical in identifying business development opportunities and creating market-differentiated offerings.

In this position, you will develop complex solutions, including value propositions, customer business cases, package roadmaps, and architectures. You will leverage your deep specialist knowledge to align solutions with client business strategies and expand the ServiceNow footprint. Building and nurturing strong client relationships, understanding their challenges, and positioning ServiceNow as the optimal solution will be key aspects of your role.

You will oversee the delivery of ServiceNow projects, ensuring strict adherence to timelines, budgets, and quality standards. Providing leadership, guidance, and support throughout the project lifecycle, you will also mentor junior team members and promote best practices within the team. Staying abreast of the latest trends and developments in the ServiceNow ecosystem is essential to maintain our competitive edge. Candidates are expected to obtain and maintain relevant ServiceNow certifications to uphold high standards of expertise and credibility.

Technical Responsibilities

In addition to the overall role responsibilities, as a Senior Consultant, you will:

• Assist in the technical design and architecture of ServiceNow solutions, ensuring optimal performance and scalability.
• Support the development and implementation of ServiceNow applications, including customisations and integrations with other systems.
• Ensure technical best practices are followed, performing code reviews and providing technical guidance to the development team.
• Troubleshoot and resolve technical issues that arise during project execution, ensuring minimal disruption to clients.
• Collaborate with clients to understand their technical requirements and translate them into effective ServiceNow solutions.
• Provide technical training and support to clients, ensuring they are equipped to utilise ServiceNow effectively post-implementation.
• Author required documentation, briefings, models, and designs including SLAs and various technical standards in support of the application(s).

Core expectations

• Serving clients
  • Delivers quality work in line with expectations
  • Develops client and stakeholder relationships
  • Identifies and executes on opportunities to enhance client experience.
• Leading self and others
  • Invests in self-development, including obtaining and maintaining ServiceNow certifications
  • Supports the development of others
  • Proactively contributes to team culture.  
• Investing in the future
  • Contributes to the Deloitte knowledge base
  • Supports business development activities
  • Supports innovation, assets, and transformation activities.
• Managing the business
  • Meets quality and risk standards
  • Complies with operational standards.

Qualifications

To be successful in this role, you should have a minimum of 3+ years' experience working with the ServiceNow platform in addition to technology development, engineering project management, business process, and process delivery. You should also have:

• Demonstrated experience in supporting implementation project teams to delivery in a consulting environment.
• Experience with ServiceNow ITSM, ITOM, and Scoped Applications along with strong platform technical expertise.
• Understanding of ITOM application areas (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management) is preferred.
• Experience in integration of ServiceNow with alternate tools/platforms.
• Strong understanding of the SDLC cycle with experience in an Agile environment.
• Thorough understanding of Javascript, Angular JS, relational databases, SQL, and web services.
• Demonstrated understanding of ITIL practices including Incident management, problem management, and change management.
• Strong stakeholder management experience at senior levels.
• Advanced command of communication and analytical tools such as MS Project, PowerPoint, Excel.
• Ability to communicate complex/technical issues to non-technical audiences.

About Deloitte - ServiceNow Offering

Deloitte's ServiceNow Offering is a leading provider of ServiceNow consulting and implementation services. We are dedicated to helping our clients leverage the power of ServiceNow to drive digital transformation and achieve their business objectives. Our team consists of highly skilled professionals who are passionate about delivering exceptional results and exceeding client expectations.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific, providing opportunities to gain experience and access projects beyond Australia’s borders. We value difference and embrace people with diverse backgrounds, experiences, gender identities, abilities, and thinking styles.

We’re committed to continually building a safe and respectful workplace where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks, which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people, and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress. Check out our careers site for recent recognition in this space.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.