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Senior Manager - Transformation and Operations - Financial Services

Date:  10-May-2022

Melbourne, VIC, AU

Department:  Consulting

Job Requisition ID: 27874 

  • Salary packaging - to suit your personal and financial circumstances  

  • Banking, finance and wellbeing program discounts   
  • Experience a borderless career – international assignment or secondment opportunities   


Looking for a place to grow your operational consulting skills across diverse projects and clients? Find out why Deloitte is the place for you.  


What will your typical day look like?

This role will see you engage directly with high profile banking clients on their most important and challenging business issues and addressing and solving their priority operational problems. In addition, you will be involved in:

  • Work with a high performing team with a strong commitment to excellence in pursuit of helping our clients drive profitability and performance through their business operations
  • Draw on Deloitte’s unique capabilities in Design thinking Digital Data Analytics Deloitte Access Economics and experience from our global consulting network
  • Demonstrate an exceptional understanding of complex program management and the ability to manage multiple work streams in an agile manner and a diverse group of stakeholders through a sustainable change program
  • Undertake extensive operations focused training and development (both structured and on the job) with the opportunity to experience borderless careers through international assignments and secondments
  • This role requires superior team leadership mentoring and proven capabilities in people management
  • A career in Transformation and Operations means you will be working alongside Australia’s leaders solving the toughest problems – you never have a boring day.


About the team  

The Deloitte Consulting Operations Transformation team works with leading executives both in Australia and internationally who are faced with the requirement to transform operations, increase productivity, restructure lower costs and get the most out of the workforce and assets to remain competitive.

Our Operational Transformation practice specialises in turning strategies into measurable and sustained results. In response to market demands for critical thinkers who can solve complex business problems, our Operational Transformation team is growing rapidly.


Our clients face challenges that range from transformation in response to market conditions through to disruption from technology advances such as robotics and cognitive automation that enable us to overhaul the customer experience and the efficiencies that can be gained from operations.  


Enough about us, let’s talk about you.
In response to strong client demand for our services we are currently seeking an experienced Senior Manager with extensive advisory and transformation/change experience in the financial services and banking industry.


Ideally you will also have the following:

  • Extensive operations consulting experience in a Tier 1 Consulting firm boutique strategy house or an internal advisory role
  • Must have a strong strategic operational / technology background in Financial Services, with experience in Banking preferrable
  • Demonstrated experience in Operating Model Design, Organisation Design, Business Process Management, and Business Architecture
  • Regulatory transformation experience is advantageous (KYC, AML, CDD, Remediation, Open Banking, Margin Reform)
  • Experience with program leadership is essential (PMO, project / program management)
  • Proven experience leading in large scale operation/transformation consulting projects, managing Senior relationships within top listed organisations.
  • Exceptional quantitative analytical and financial modelling skills
  • Ability to build strong relationships with a range of clients
  • Strong problem-solving skills with the ability to exercise mature judgment
  • Strong sense of team and passion to develop others as well as self


Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.


Next Steps
Sound like the sort of role for you? Apply now. We’d love to hear from you!




By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.