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Senior Consultant - Customer Strategy

Date:  05-May-2021

Melbourne, VIC, AU


Role overview

Deloitte Digital is Australia's leading digital consultancy and design studio. Our Customer Strategy and Applied Design team is seeking a highly motivated and experienced Customer Strategy Senior Consultant to join and support our continued growth.


As a Customer Strategy Senior Consultant at Deloitte Digital, you will use your 3-5 years of prior consulting or customer/digital agency experience to guide small teams and own significant streams of work in large engagements to help our clients growth through digital and customer transformation.


About Deloitte Digital

A Digital, Customer & Marketing agency with the backing of a top-tier consulting firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world.


Our Customer Strategy and Applied Design practice works at the intersection of strategy, insights and design to help our clients deliver superior value in market to the customers they serve. We help our clients re-think their strategies from the customer first, identifying those distinct opportunities for where and how to win in their chosen market. We then walk with our clients on the journey for change, bringing our collective depth of expertise in the domains of strategy, insights, analytics, digital enablement and design thinking to help them articulate and implement a customer strategy that is truly inspiring to both their customers and the organisation’s success.


Your responsibilities

As a Customer Strategy Senior Consultant, you will be considered a safe pair of hands who can deliver solutions to complex problems, to high standards, and on-time.


You will need to:

  • Be trusted to own and deliver significant stream(s) of work in large engagements by apply your project management skills in scoping, designing, planning, and implementing projects
  • Build highly effective small teams while guiding junior colleagues and building strong client relationships
  • Bring strong structured problem solving, quantitative research, financial analysis, business process skills
  • Co-design new business models, products, services, experiences and operating models
  • Define major assumptions underpinning hypothesise designs and executes assumption tests
  • Lead research to help inform choices made with customer, digital and innovation strategies, including analysis and synthesis of data to generate customer insights to apply to the improvement of meeting customer needs
  • Align clients around digital adoption, agile, & lean design and innovation enabled design, operating delivery and capabilities building
  • Determine the digital and experience return on investment contributing to the development of financial modelling, dashboard and metrics development e.g. for digital marketing investments
  • Pursue constant learning and self-development
  • Coach more junior members of the Deloitte teams with a focus on crafting successful and client centric environment that facilitates opportunities to develop for all levels of staff


Your experience


To succeed, you will have:

  • University degree with outstanding academic record from a leading Australian or Overseas university or business school
  • 3-5 years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent
  • Exceptional analytical, design and problem-solving skills with the ability to exercise mature judgment
  • Exposure to working in digital project teams in a client-facing environment
  • Demonstrated ability building strong relationships and working within multi-disciplinary teams
  • Experience and interests in the use of human-centred design, current use of technology including digital marketing, mobile, data analytics and an understanding of emerging trends and technologies as they relate to strategy (e.g. digital, cloud, AI)
  • Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift
  • A passion for creating customer-centred experiences that delight end users and that solve business problems including through


Why Deloitte? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps

Sound like the sort of role for you? Apply now.


If you’ve got any questions or wish to have a confidential conversation about this role, contact Aditi from the Deloitte Digital Talent team. We’d love to hear from you!