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Senior Consultant - Customer Design

Date:  05-May-2021

Melbourne, VIC, AU


Role overview

Deloitte Digital is Australia's leading digital consultancy and design studio. Our Customer Strategy and Applied Design team is seeking a highly motivated and experienced Customer Designer Senior Consultant to join and support our continued growth.


As a Customer Designer Senior Consultant at Deloitte Digital, you will use your 3-5 years of prior consulting or customer/digital agency experience to guide small teams and own significant streams of work in large engagements to help our clients growth through digital and customer transformation.



About Deloitte Digital

A Digital, Customer & Marketing agency with the backing of a top-tier consulting firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world.


Our Customer Strategy and Applied Design practice works at the intersection of strategy, insights and design to help our clients deliver superior value in market to the customers they serve. We help our clients re-think their strategies from the customer first, identifying those distinct opportunities for where and how to win in their chosen market. We then walk with our clients on the journey for change, bringing our collective depth of expertise in the domains of strategy, insights, analytics, digital enablement and design thinking to help them articulate and implement a customer strategy that is truly inspiring to both their customers and the organisation’s success.


Your responsibilities

As a Customer Designer Senior Consultant, you will be considered a safe pair of hands who can deliver solutions to complex problems, to high standards, and on-time.


You will need to:

•Be trusted to own and deliver significant stream(s) of work in large engagements by apply your project management skills in scoping, designing, planning, and implementing projects

•Build highly effective small teams while guiding junior colleagues and building strong client relationships

•Lead research with customers using participatory and iterative design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts.

•Co-designs new business models, products, services, experience, and operating models.

•Makes concepts tangible through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping (for example wireframes, click-throughs, interactive prototypes).

•Designs and conducts measured experiments to gather feedback on existing or conceptual products, and services.

•Assists other team members in the articulation of major viability and feasibility assumptions testing these with internal stakeholders.

•Creates visual designs and experiences to enable story telling that compel people to act (nice to have would be fluent in tools, such as Photoshop and Illustrator).

  • Coach more junior members of the Deloitte teams with a focus on crafting successful and client centric environment that facilitates opportunities to develop for all levels of staff

•Contributes to a culture of creativity and innovation with a finger on the pulse of what’s new and possible.


Your experience


To succeed, you will have:

  • University degree with outstanding academic record from a leading Australian or Overseas university or business school
  • 3-5 years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent
  • Passionate about how design can make a positive impact on how people work together and what they produce for customers
  • Be inquisitive, in pursuit of patterns and paths
  • A storyteller, and a story-seeker
  • A lover of business – the rhythms, passions, and dynamics that make it work. And you understand the power and value of great design in bringing the ideas that fuel business, to life
  • Experience and interests in the use of human-centred design and the current use of technology
  • Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift
  • A believer in collaboration — to prototype thinking, turn inklings into insights and insights into possibilities, and bring stories to life in ways that move people to take action


Why Deloitte? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps

Sound like the sort of role for you? Apply now.


If you’ve got any questions or wish to have a confidential conversation about this role, contact Aditi from the Deloitte Digital Talent team. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients and candidates with a consistent & exceptional Deloitte experience globally.