Salesforce Tech Lead (Managed Services)

Job Requisition ID: 39804 

• We support flexibility and choice including flexible work arrangements and part-time options. ​
• Mentoring programs – receive support and coaching to progress your career ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers​

About the team

Part Business. Part Creative. Part Technology. One hundred per cent digital. Through 22 studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels.

Our managed services team within Deloitte Digital is responsible for the development and operations of our clients’ enterprise digital solutions. Our team is focused on level three application support across a number of top tier clients.

What will your typical day look like?  

Leading a team of Engineers, and working closely with Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients.  As a manager you will be involved in incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes.

Key responsibilities include:

• Leading and mentoring engineers to ensure that services are provided to our clients within agreed service levels.  
• Evaluating, responding to, and resolving technical issues in our clients’ Salesforce solutions, effectively articulating the problem and resolution to client team members.  
• Working directly with clients to discuss requirements, running workshops, detailing benefits and costs for solution design (for example config vs code), and preparing estimates for development changes. 
• Accountability for the quality of engineering delivery - with provision to perform code reviews, reviewing quotes and estimates and code check-ins. 
• Setting priorities for the team and report on the progress of the engineering tickets at the daily scrums/standups 
• Ensuring service governance framework is adhered to, including wiki documentation. 
• Maintaining the development environments for all clients and liaising with Salesforce Customer representatives and third-party contacts to resolve third party issues.
• Identifying technical improvements, gaps and upgrades. 
• Focusing on continuous improvement and best practice. 
• Collaborating with project development teams and participating in impact analysis of any change or planned releases. 

Enough about us, let’s talk about you. 

You may have all or some of the following skills / experiences:

• Software Engineering or Computer Science tertiary qualifications. 
• 8+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients. 
• Experience in Omnistudio packages.  
• Excellent communication skills – you must be able to communicate confidently with clients and team members. 
• Self-motivated, problem-crushing attitude. 
• You’re a team player and you just want to build solutions that work. 
• ITIL experience – working in an operation team following incident and problem management processes. 
  
  

Technical requirements: 

• Proven track record of supporting business applications, solving complex technical problems.  
• Hands on Salesforce development and configuration experience in complex Salesforce eco-systems.
• A good understanding of continuous integration methodologies. 
• Deep understanding of Salesforce object model. 
• Experience in liaising and co-ordinating with third party vendors (app exchange vendors, Salesforce etc) to deliver optimised outcome for clients.  
• Expert knowledge of Process builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder. 
• Must have hands on experience in Vlocity/Industries, Omniscripts, Data Raptors, Integration Procedures and FlexCards. 
• Nice to have: hands-on experience in Conga, Marketing Cloud, Shield Platform Encryption. 
• Familiarity with JSON structure and integration would be an added advantage. 
• Salesforce certifications: App Builder, Administrator, Platform Developer I, System Architect or Application Architect, Platform Developer II (nice to have) 

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.