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Salesforce Functional Consultant

Date:  17 Feb 2025
Location: 

Melbourne, VIC, AU

Department:  Technology & Transformation
Description: 

Job Requisition ID: 37342 

 

 

 

About Deloitte Digital

 

Deloitte Digital is a powerhouse at the intersection of business, creativity, and technology, helping organizations craft seamless experiences that drive business impact. Backed by a top-tier global consulting firm, we bring together strategists, designers, technologists, and data experts to transform  customer engagement and deliver world-class Marketing Transformation services—including Marketing Automation,Customer Data Platforms (CDPs), Analytics, Privacy & Consent, Hyper-Personalization, and Marketing Operating Models. 

We work with some of the most eminent brands across Australia, APAC, and globally, from blue-chip corporations to innovative start-ups, helping them harness cutting-edge marketing technology platforms such as Braze, Snowflake, Sitecore,Adobe (CMS/Analytics/CJA/AJO), Salesforce Marketing Cloud,

Google Marketing Platform, and Tealium.

 

About the Role

 

Deloitte Digital managed services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth.

Our business is growing, and we are after a Functional Consultant to join the team.  

Working with a team of Engineers, and working closely with Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients.  

As a Functional Consultant, you need a solid background in Salesforce Sales, Service, Experience, and Health Clouds, and PSS. Additionally, you should be skilled in business process mapping and stakeholder engagement.

 

Key Responsibilities:

  • Gathering and translating business requirements into Salesforce solutions. 

  • Configuring, optimising, and maintaining Salesforce Sales, Service, Experience, Health Clouds and PSS. 

  • Conducting workshops and training sessions with senior and multidisciplinary stakeholders. 

  • Re-engineering business processes to support B2C and B2B service processes. 

  • Ensuring data security, compliance, and governance within Salesforce. 

  • Providing expert guidance on Salesforce best practices, automation, and integrations. 

  • Coordinating within Agile teams for successful systems delivery. 

 

About You

You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions.

 

Your Experience & Skills:

  • 3+ years of experience as a Salesforce Functional Consultant or Analyst. 

  • Expertise in Sales, Service and Experience Clouds. Salesforce OmniStudio is highly desirable. 

  • Strong written and verbal communication and stakeholder management skills. 

  • Strong background in business process mapping and re-engineering. 

  • Excellent communication skills with experience in facilitating workshops for senior stakeholders. 

  • Proven track record of successful systems delivery in multi-disciplinary Agile environments. 

  • Prepared training materials and delivered training sessions. 

  • Creation and maintenance of Salesforce automations such Flow, Process Builder and Approval Processes 

  • Security access controls such as Profiles, Permission Sets, Single Sign On, Connected Apps 

  • Domain configuration, Email deliverability settings 

 

Desired Certifications: 

  • Salesforce Certified Administrator  

  • Salesforce Platform App Builder 

  • Salesforce Certified Sales Cloud Consultant 

  • Salesforce Certified Service Cloud Consultant 

  • Salesforce Certified Experience Cloud Consultant 

  • Salesforce OmniStudio Consultant 

  • Salesforce Public Sector Solutions 

 

Why Deloitte Digital?

At Deloitte Digital, we foster an environment where innovation, collaboration, and diversity thrive. We offer:

  • Access to global career opportunities across Deloitte’s network.

  • Flexible working arrangements to support your work-life balance.

  • A commitment to diversity, inclusion, and professional development.

Next Steps

Sound like the sort of role for you? Apply now or reach out to Savitha Reddy from the Deloitte Digital Talent team for a confidential discussion.

 

 

 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

Apply now »