Salesforce Developer (Managed Services)

Job Requisition ID: 36343 

• CulturalFlex to observe your cultural and religious days of significance
• Mentoring programs – receive support and coaching to progress your career  
• Flexible work arrangements – work in a way that suits you best, including part-time options

About the Team

The Deloitte Digital Managed Services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth. Our business is growing, and we are after an experienced Salesforce Developer to join the team. 

About the Role

Working closely with a team of engineers and Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients.  Daily tasks will involve incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes. In addition, you will be responsible for:  

• Working as a team to ensure that support services are provided to our clients to agreed contracted service levels 
• Evaluating, responding to, and resolving technical issues in our clients’ Salesforce solutions, effectively articulating the problem and resolution to client team members.  
• Working directly with the team to discuss requirements and prepare estimates for development changes 
• Reporting on the progress of engineering tickets at the daily scrums and provide input to the team priorities 
• Collaborating with project development teams and participating in impact analysis of any change or planned releases 
• Continually developing and maintaining skills and knowledge regarding existing and new Salesforce features 
• Ensuring support governance framework is adhered to (e.g wiki documentation, version and change control, security) 
• The quality of the engineering delivery 
• Potential to participate in a 24x7 on-call rotation 
• Recommending and executing engineering process improvements including automation 
• Focus on opportunities for continuous improvement and best practice. 
• Release and Environment Management including sandbox usage planning, metadata and data load, environment comparisons and version control 

 About you

You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions. To be awesome in this role you must have (mandatory experience): 

• Software Engineering or Computer Science tertiary qualifications 
• 3+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients 
• Excellent communication skills – you must be able to communicate confidently with clients and team members 
• Prior experience in working in onshore-offshore model and efficient in collaborating with onshore lead, team members and Client contacts  
• Self-motivated, problem-crushing attitude 
• You’re a team player and you just want to build solutions that work 
• ITIL experience – working in an operation team following incident and problem management processes 

Technical requirements

• Proven track record of supporting business applications, solving complex technical problems  
• Hands on Salesforce development and configuration experience  
• A good understanding of continuous integration methodologies 
• Deep understanding of Salesforce object model 
• Good hands on knowledge of Apex, Visualforce to be able to assist in supporting and designing minor enhancements 
• Good hands on knowledge of Process builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder 
• Familiarity with JSON structure and integration would be an added advantage 
• Salesforce certifications: Required: Administrator, Platform App Builder, Platform Developer 1 
• Desired: Platform Developer 2, Java Script Developer 1, Omnistudio Developer 
• Having an ITIL V3 certification would be an added advantage. 

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.