Process Excellence Manager (Financial Services)

Job Requisition ID: 36547 

Process Excellence and Mining Specialist

• Mentoring programs – receive support and coaching to progress your career
• Recognition culture to celebrate milestones and discounts at hundreds of retailers 
• 18 weeks paid parental leave from Day 1 + 12 months return to work support (work 4 days and get paid 5)

Have the opportunity to be part of our Process Bionics growth journey and deliver innovative, wicked, data-led solutions at clients. 

What will your typical day look like?  

This role will see you engage directly with high profile banking clients on their most important and challenging business issues and addressing and solving their priority operational problems. In addition, you will be involved in:

• Work with a high performing team with a strong commitment to excellence in pursuit of helping our clients drive profitability and performance through their business operations.
• Led the implementation of process mining initiatives to uncover insights, diagnose inefficiencies, and enhance operational performance for banking clients.
• Analyzed data from client processes to identify improvement opportunities, leveraging advanced process mining technologies and methodologies.
• Provided expertise on process improvement, guiding clients in adopting and optimizing new practices for enhanced efficiency.
• Collaborated with cross-functional teams to ensure project alignment and consistent delivery of high-quality results.
• Supported business development by identifying new opportunities, contributing to proposals, and nurturing client relationships within the banking and financial services industries.
• Draw on Deloitte’s unique capabilities in Process and Workflow Optimisation through Process Mining, Process Automation and Process Digitisation 

About the team

The Deloitte Technology & Transformation Process Bionics team works with leading executives both in Australia and internationally who are faced with the requirement to transform operations, increase productivity, restructure lower costs and get the most out of the workforce and assets to remain competitive.

Our practice specialises in turning strategies into measurable and sustained results. In response to market demands for critical thinkers who can solve complex business problems, and our team is growing rapidly.

Our clients face challenges that range from transformation in response to market conditions through to disruption from technology advances such as AI, Automation and Process Mining that enable us to overhaul the customer experience and the efficiencies that can be gained from operations. 

Enough about us, let’s talk about you.  

In response to strong client demand for our services we are currently seeking an experienced Manager with extensive advisory and transformation/change experience in the financial services and banking industry.

Ideally you will also have the following:

• Work with a high performing team with a strong commitment to excellence in pursuit of helping our clients drive profitability and performance through their business operations.
• Led the implementation of process mining initiatives to uncover insights, diagnose inefficiencies, and enhance operational performance for banking clients.
• Analyzed data from client processes to identify improvement opportunities, leveraging advanced process mining technologies and methodologies.
• Provided expertise on process improvement, guiding clients in adopting and optimizing new practices for enhanced efficiency.
• Collaborated with cross-functional teams to ensure project alignment and consistent delivery of high-quality results.
• Supported business development by identifying new opportunities, contributing to proposals, and nurturing client relationships within the banking and financial services industries.
• Draw on Deloitte’s unique capabilities in Process and Workflow Optimisation through Process Mining, Process Automation and Process Digitisation

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.