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Senior Manager, Alliances

Date:  03-Oct-2021

Sydney, NSW, AU



Deloitte is seeking a Senior Pre-Sales Solution Architect for our ServiceNow Alliance. Working within our Strategic Sales function, you will be expected to provide pre-sales support, technical product and architecture advice and ongoing communication of the latest ServiceNow solutions and capabilities. You will work closely with ServiceNow Sales Executives and Lead ServiceNow Partner to meet targets, goals and objectives, with a specific focus on differentiated transformation solutions to improve win rates on qualified opportunities in the pipeline



What you get to do in this role:


  • Formulate and lead presales technical / functional support activity to prospective clients
  • Identify and collaborate on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
  • Develop solutions for large and complex sales opportunities, including the necessary value-propositions, customer business cases, and package roadmaps, architectures, services/support offerings to land winning deals
  • Utilise specialist knowledge of business processes and the ServiceNow product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients’ articulated business strategy
  • Provide direction and specialist knowledge in applying the technology/application to client business.
  • Facilitate client product/application understanding through outstanding presentations demonstrations and benchmarks; provision of support throughout the sell
  • Develop long lasting and high-quality business relationships with clients by instilling trust and confidence
  • Create long term enduring relationships with ServiceNow senior leadership to understand their go to market strategy and support our client pursuits.
  • Provide knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery
  • Collaborate, actively share knowledge, and promote best known methods amongst other Deloitte ServiceNow team members



You will have a minimum of 7+ years’ experience in Technology Consulting and Implementation and 4+ working on ServiceNow. In addition, you will have the following



  • Significant technical and business consulting pre-sales experience.
  • ServiceNow architect experience, with Certified Implementation specialisations in specific modules, scoped applications along with strong platform technical expertise
  • Experience in integration of ServiceNow in a broader technology ecosystem and the ability to lead design sessions with clients.
  • Experience in constructing multi-year managed application service solutions.
  • Strong understanding of the SDLC cycle with experience in an Agile environment.
  • Demonstrated understanding of Service management and ITIL practices
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
  • Talented at explaining complex topics clearly and concisely; effective at providing practical guidance.
  • Experience working in sophisticated business environments: large enterprise, government, global partner, C-level executive.
  • Superb problem-solving skills and logical thinking ability
  • Superior verbal and written communication skills, including group facilitation.
  • Undergraduate degree in Commerce, Computer Science, Engineering very much preferred.


Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps
Sound like the sort of role for you? Apply now.






By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.