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National Switchboard Operator | CS | Melbourne

Date:  11-Jun-2021
Location: 

Melbourne, VIC, AU

Department: 
Description: 

You are an organised and confident individual who will provide exceptional first impressions of the Deloitte brand and reputation. You will be the first point of contact for our callers, providing outstanding customer experiences across all of our Australian Deloitte offices. 

 

This is a full-time position. Rostered operating hours are between 8am – 6pm Monday to Friday. Public holidays may be required.

 

What will your typical day look like?

 

  • Answering a busy National switchboard for Deloitte Australia - 12 offices
  • Responding promptly and courteously to callers at all times
  • Contacting the recipient via alternate applications -  Microsoft Teams, Skype messaging, email
  • Problem solving and providing additional assistance to callers as required
  • Other administrative and ad hoc duties  including updating various databases
  • Redirecting calls accurately by referencing a range of internal databases/systems
    • (Citrixweb – APS/SharePoint/CM9/Deloitte intranet/Microsoft Outlook)

 

Enough about us, let’s talk about you

 

You are someone with:

A passion for exceptional customer service and treating others with empathy, care, and respect

 

  • Excellent and professional phone manner
  • Good communication skills
  • Strong attention to detail
  • Ability to work under pressure
  • Team player but able to work autonomously

 

Why Deloitte? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

 

Next steps
Sound like the sort of role for you? Apply now. 

 

 

 

 

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.

 

At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 

 

The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.