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Manager / Senior Manager- Workforce Software (WFS) Solutions - HR Transformation

Date:  23-Jun-2022

Melbourne, VIC, AU Sydney, NSW, AU Brisbane, QLD, AU

Department:  Consulting
  • Flexible work arrangements – work in a way that suits you best
  • Agile working environment
  • Salary packaging – to suit your personal and financial circumstances


About the Team
Joining the Workforce and Payroll Solutions (WPS) team as a member of the of this fast growing team you will be accountable for working with the WPS team in successfully delivering Workforce Software Solutions to clients across industries and enterprise levels. 
Core components of the role will consist of:
The Manager Snr Manager works to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each customer. The Functional Consultant works with the project teams to help ensure the WFS Suite products being developed comply with the needs of the customer and are delivered successfully by gathering and defining the customer’s documented workforce management business requirements and validating their expected results. Has current WFS certifications for the domain of work to be performed.



  • Your responsible for managing a team to gather and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
  • Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
  • Manage customer expectations with relevant communication during key stages of the project lifecycle
  • Manage out of scope requirements and delays in partnership with the relevant director and/or partner
  • Provide status updates to customers, and stakeholders on project status
  • Maintain requirements and keep record of important project artifacts in designated project repository
  • Organize multiple tasks and prioritize as needed to meet deadlines
  • Organise and manager team meetings 
  • Estimate work effort with accuracy
  • Partner with all WFS internal teams during project phases to ensure a successful customer implementation
  • Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
  • Learn and mentor others regarding the aspects of labor laws and how they impact employers and their employees
  • Deliver web-based and on-site customer solution training workshops 
  • Maintain WFS Product Suite certifications required 
  • Able to consider the customer needs in the development of strategic plans
  • Troubleshoot issues and escalate problems to appropriate technical experts
  • Track billable project hours
  • Understands various project management methodologies


Enough about us, What about you

  • 4 years+ experience working on a WorkForce Management Software implementations 
  • Knowledge in generating process documentation
  • Understanding and/or experience in SQL, Java programing skills 
  • Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
  • Familiarity with or background in HR, Payroll, or Workforce Management preferred
  • Familiar with aspects of labor laws and how they impact employers and their employees preferred
  • Experience in implementing or training on a packaged software system or overly complex internally developed application preferred


Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 
We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 


Next Steps
 Sound like the sort of role for you? Apply now.
If you have any questions or wish to have a private conversation about this role, contact Lauren Hicks from the Talent Acquisition team. We’d love to hear from you!




By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.