Manager - Process Excellence Specialist

Job Requisition ID: 36547 

Have the opportunity to be part of our Process Bionics growth journey and deliver innovative, wicked, data-led solutions at clients.

 
What will your typical day look like? 

This role will see you engage directly with high profile banking clients on their most important and challenging business issues and addressing and solving their priority operational problems. In addition, you will be involved in:
 

• Work with a high performing team with a strong commitment to excellence in pursuit of helping our clients drive profitability and performance through their business operations.
• Led the implementation of process mining initiatives to uncover insights, diagnose inefficiencies, and enhance operational performance for banking clients.
• Analyzed data from client processes to identify improvement opportunities, leveraging advanced process mining technologies and methodologies.
• Provided expertise on process improvement, guiding clients in adopting and optimizing new practices for enhanced efficiency.
• Collaborated with cross-functional teams to ensure project alignment and consistent delivery of high-quality results.
• Supported business development by identifying new opportunities, contributing to proposals, and nurturing client relationships within the banking and financial services industries.
• Draw on Deloitte’s unique capabilities in Process and Workflow Optimisation through Process Mining, Process Automation and Process Digitisation

 
About the team 

The Deloitte Technology & Transformation Process Bionics team works with leading executives both in Australia and internationally who are faced with the requirement to transform operations, increase productivity, restructure lower costs and get the most out of the workforce and assets to remain competitive.
 

Our practice specialises in turning strategies into measurable and sustained results. In response to market demands for critical thinkers who can solve complex business problems, and our team is growing rapidly.

Our clients face challenges that range from transformation in response to market conditions through to disruption from technology advances such as AI, Automation and Process Mining that enable us to overhaul the customer experience and the efficiencies that can be gained from operations.  

Enough about us, let’s talk about you. 

In response to strong client demand for our services we are currently seeking an experienced Manager with extensive advisory and transformation/change experience in the financial services and banking industry.

Ideally you will also have the following:

• Over 6+ years in a strategy operations consulting role at a leading professional services firm or FSI organisation.
• Relevant experience working within or consulting for the banking or insurance sectors.
• Led the implementation of process mining initiatives to uncover insights, diagnose inefficiencies, and enhance operational performance.
• Proficiency in process mining techniques, tools, and technologies.
• Strong organisational and project management skills, with a proven ability to manage multiple priorities and timelines.
• Excellent communication skills, with the ability to present complex insights clearly and actionably to senior stakeholders.
• Demonstrate an exceptional understanding of complex program management and the ability to manage multiple work streams in an agile manner and a diverse group of stakeholders through a sustainable change program.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps
Sound like the sort of role for you? Apply now. We’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.