Indigenous Support Specialist

Job Requisition ID: 36092 

• Mentoring programs – receive support and coaching to progress your career
• Flexible work arrangements – work in a way that suits you best
• Banking, finance and well-being program discounts

Company Overview

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Our Australian consultancy division is committed to creating a diverse and inclusive workplace, and we are proud to support initiatives that promote Indigenous employment and career development.

Role Overview

We are seeking an Indigenous Support Specialist to join our team, supporting a large software application management contract with a federal government department. This role offers a unique opportunity to contribute to meaningful projects and develop a range of professional skills.

Key Responsibilities 

Depending on your skills and interests, you may focus on one or more of the following areas:

• Project Coordination/Administration:
  • Assist with planning and scheduling project activities.
  • Coordinate meetings, prepare agendas, and document minutes.
  • Track project progress and report on milestones.
  • Support project managers with administrative tasks.
• Help Desk Support:
  • Provide first-level support to end-users for software applications.
  • Troubleshoot and resolve technical issues.
  • Document and escalate complex issues to higher-level support teams.
  • Maintain accurate records of support requests and resolutions.
• Technical Support:
  • Assist with the deployment, configuration, and maintenance of software applications.
  • Perform system diagnostics and troubleshooting.
  • Collaborate with technical teams to implement solutions.
  • Provide training and guidance to end-users on software functionalities.

Required Skills and Experience:

• Demonstrated experience in one or more of the following areas: project coordination, project administration, help desk support, or technical support.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using Microsoft Office Suite and other relevant software tools.

Desirable Qualifications:

• Relevant certifications in project management, IT support, or related fields.
• Experience working on government contracts or within the public sector.
• Familiarity with software application management.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically, to gain experience and access projects across the world. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.  

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. 

We prioritise flexibility and choice and will help you to live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.
 
Next Steps   Sound like the sort of role for you? Apply now. We’d love to hear from you.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.