IT Project Coordinator - ServiceNow

Job Requisition ID: 36283 

• Project Coordinator – Large Scale ServiceNow Programs 

• Ample Opportunity to work hands-on with high performing, collaborative ServiceNow development teams. 

• Permanent Role | CBD/Hybrid  

About the role  
  

Are you an experienced IT Project Coordinator who is looking to manage challenging projects and work with cutting-edge technology? – We are seeking experienced Coordinators and Analysts to join our growing ServiceNow asset team as we build our suite of remediation products and solutions to serve our clients across the globe. 
 

Our team in Melbourne provides SaaS solutions to help our clients succeed, whether that is in response to crisis or technology uplift. Deloitte Forensic Managed Services is looking to grow our team to further increase our capacity to build, deploy, and run new programs and software solutions for our client base. 

This is the perfect opportunity for an aspiring Project Manager with experience with SaaS (ideally ServiceNow) who can balance their contribution to delivering technical solutions and providing excellent service to our internal and external stakeholders.  

You will be responsible for working closely with clients to gather business requirements and convert them to technical specifications for our ServiceNow Development team. You will have the ability to work closely with stakeholders to research, document, and implement new integrations into ServiceNow, while maintaining crucial security standards to keep our clients and customers secure.  

Deloitte culture  

  
We pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive, and social – and who are at the heart of our success. Our aim is to ensure all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.  
From day one at our firm, you’ll be considered part of the Deloitte community, and our development and career progression framework will help you develop the skills and capabilities you need to succeed – in every sense of the word.  

The ideal candidate will have:  

• The ability to work closely with clients and key stakeholders to understand and analyse their core problems and objectives, define requirements, and contribute to robust product roadmaps.  

• Skills to run and facilitate requirement-gathering workshops with different stakeholders, both internal and external  

• Ability to plan, discuss, and develop solutions to meet customer requirements utilising our current digital products and services  

• Ability to conceptualise and communicate business requirements from stakeholders to the technical development team.  

• Ability to demonstrate digital product offerings to both internal and external stakeholders  

• The ability to prioritise enhancements for the ongoing development of digital products and services  

• The ability to assess the value of requirements, and prioritise a backlog to ensure work focuses on maximising value in line with the business and product strategies  

• Good oral and written communication skills  

• The ability to contribute to the preparation of proposals and engagement documentation and to liaise with other service lines within Deloitte  

Technical capabilities  

• Technical understanding of delivering projects with SaaS products, ideally ServiceNow. 

• Willingness to learn and work hands-on with ServiceNow. 

• Experience working with cloud services including AWS, Azure, or GCP. 

• Commercial experience with integration (REST/SOAP APIs) in PaaS and SaaS solutions 

• Knowledge of the Microsoft Office Suite and/or visualisation tools such as Microsoft BI or Tableau are beneficial. 

• ServiceNow certifications highly regarded. 

Your Qualifications  

A tertiary qualification in a relevant field with 2-3 years of industry experience. 

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating, and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.     

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.    

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team, and personal commitments.   

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.    

Next Steps   

Sound like the sort of role for you? Apply now, we’d love to hear from you! 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.