Functions and Operations Team Leader - Guest Experience

Job Requisition ID: 39572 

Functions & Operations Team Leader – Client & Workplace Experience

Location: Melbourne
Business Unit: Enabling Areas
Offering Portfolio: Client & Workplace Experience (CWE)
Job Requisition ID: 39572

• Whether you’re looking for a new role in your current Business Unit, a different BU or a move interstate, Pathways—our internal mobility program—can provide the framework to support you.
• Take the next step in accelerating your career at Deloitte.
  This is an opportunity to build on your leadership, problem-solving and operational management skills in a dynamic and people-focused environment.

We are seeking an exceptional Functions & Operations Team Leader to join the Client & Workplace Experience team! This is your chance to make a meaningful impact by leading the delivery of seamless hospitality operations and client events at our flagship Melbourne office. We welcome internal candidates from any location, whether as a transfer or secondment.

What will your typical day look like?

• This is an exciting opportunity for a motivated leader to join our national Client & Workplace Experience team and take charge of the operations that shape Deloitte’s guest experience.
• In this role, you’ll oversee daily catering and event delivery, coordinate logistics and stock management, and lead a high-performing front-of-house team.
• Working closely with the Hospitality Lead and senior stakeholders, you’ll ensure every event and client interaction reflects Deloitte’s standard of excellence.
• You’ll also play an active role in driving process improvements, supporting staff development, and ensuring operational efficiency across multiple client and internal spaces.

About the team
Deloitte’s Client & Workplace Experience team creates environments where our clients and people feel valued, supported and inspired. You’ll report directly to the Guest Experience Senior Manager within the Enabling Areas Business Unit, working alongside a passionate, service-driven team who are dedicated to creating exceptional experiences every day.

Enough about us, let’s talk about you.
You may have all or some of the following skills and experience:

• Proven experience in hospitality or event operations, ideally in a corporate or premium service environment

• Strong leadership and team management skills, with the ability to coach and motivate others

• Excellent organisational skills, attention to detail, and the ability to multitask under pressure

• Sound understanding of catering logistics, stock management and front-of-house processes

• Strong stakeholder engagement and communication skills, including with Partners and VIP clients

• A proactive mindset and commitment to continuous improvement

• RSA certification and barista experience highly regarded

Why consider internal opportunities?

• To apply for an internal opportunity, you need to have worked with us on a permanent or fixed-term basis for a minimum of one year

• Ensure you have a conversation with your Career Coach before applying to any internal opportunities

• You will also need a minimum rating of “On Track” in your most recent Year Ahead conversation

To learn more about local mobility, please refer to the 2.03 Local Mobility Policy on DAIS.

Recruitment process
If shortlisted, a member of the Talent Acquisition team will be in touch to conduct an initial phone screening. Following this, you may be progressed through behavioural-based interviews, which may include a case study.

Next steps
Sound like the sort of role for you? Apply now. 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.