Functional Salesforce Manager

Job Requisition ID: 38337 

• Mentoring programs – receive support and coaching to progress your career.
• Flexible work arrangements – work in a way that suits you best.
• Learn from the best in the business.  

About the team:

The Deloitte Digital Customer Technology as a Service (CTaaS) team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth. Our business is growing, and we are after a Functional Manager to join the team. 

Working with a team of Engineers, and working closely with Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients.  

What will your typical day look like?

As a Functional Manager you should have a strong background in Salesforce Sales, Service, Experience, Health Clouds and PSS, along with expertise in business process mapping and stakeholder engagement. 

In addition, you will be responsible for:  

•        Leading teams to ensure that services are provided to our clients within agreed service levels 
•        Gathering and translating business requirements into Salesforce solutions. 
•        Working directly with clients to discuss requirements, running workshops, detailing benefits, and costs for solution design (for example config vs code), and preparing estimates for development changes. 
•        Leading teams in configuring, optimising, and maintaining Salesforce Sales, Service, Experience, Health Clouds and PSS. 
•        Re-engineering business processes to support B2C and B2B service processes. 
•        Ensuring data security, compliance, and governance within Salesforce. 
•        Providing expert guidance on Salesforce best practices, automation, and integrations. 
•        Leading Agile teams for successful systems delivery.  

Enough about us, let’s talk about you!

 You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions. To be awesome in this role you must have (mandatory experience): 

• ·             6+ years of experience as a Salesforce Functional Lead, ideally gained in a consulting / agency environment with tier one clients. 
•       Excellent written and verbal communication and stakeholder management skills  – you must be able to communicate confidently with clients and teams with experience in facilitating workshops for senior stakeholders. 
•       Self-motivated, problem-crushing attitude 
•       Expertise in Sales, Service and Experience Clouds. Salesforce OmniStudio is highly desirable. 
•       Strong background in business process mapping and re-engineering 
•       Proven track record of successful systems delivery in multi-disciplinary Agile environments 
•       Prepared training materials and delivered training sessions 
•       Creation and maintenance of Salesforce automations such Flow, Process Builder and Approval Processes 
•       Security access controls such as Profiles, Permission Sets, Single Sign On, Connected Apps 
•       Domain configuration, Email deliverability settings 

·       Desired Certifications: 

•        Salesforce Certified Administrator  
•        Salesforce Platform App Builder 
•        Salesforce Certified Sales Cloud Consultant 
•        Salesforce Certified Service Cloud Consultant 
•        Salesforce Certified Experience Cloud Consultant 
•        Salesforce OmniStudio Consultant 
•        Salesforce Public Sector Solutions 

 Why Deloitte Digital? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders.

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality,

we’re leading the way to shape an environment where everybody can thrive.  

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or confidential wish to have a conversation about this role, contact Savitha from the Deloitte Digital Talent team. We’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.