Floor Operations Supervisor

Job Requisition ID: 39572 

Floor Operations Supervisor  | Guest Experience | Melbourne

Thrive in an innovative, collaborative people culture
Belong to a workplace that values diversity, equity and inclusion
A dynamic, client-facing environment where no two days are the same

We are seeking a motivated and service-driven Floor Operations Supervisor to join our Guest Experience team based in Melbourne. This is a full-time, office-based role where you’ll play a key part in delivering exceptional client and employee experiences across our premium client engagement spaces. It’s an exciting opportunity to build your career in hospitality, events, and corporate client services within a global professional services firm.

What will your typical day look like?

• In this role, you’ll be at the heart of our client floor operations, ensuring meetings, events, and hospitality services run seamlessly throughout the day. You’ll work hands-on with pantry teams and stakeholders to prepare meeting rooms, coordinate catering, and deliver a polished, professional experience for clients and colleagues.
• Day to day, you’ll oversee the flow of events and meetings, ensuring rooms are set up to a high standard, catering is delivered on time, and spaces are maintained throughout the day. You’ll also provide premium boardroom service, support event setups and pack-downs, and act as a key point of contact for guests—creating a welcoming and seamless experience from arrival to departure.

About the team

• Our Guest Experience team is a vibrant and collaborative group dedicated to delivering exceptional service across Deloitte’s offices. Based in Melbourne, the team supports a fast-paced environment, working closely with internal stakeholders, partners, and clients—including VIPs—to create a professional and memorable experience.
• We pride ourselves on our strong team culture, attention to detail, and commitment to excellence. It’s a supportive environment where you’ll have the opportunity to learn, grow, and develop your skills in hospitality and client services.

Enough about us, let’s talk about you.

You may have all or some of the following skills / experiences:

• A passion for hospitality, events, or guest services, with a strong focus on delivering exceptional experiences

• Experience in a client-facing or service-based role (hospitality, events, retail, or similar)

• Strong communication skills and confidence engaging with a wide range of stakeholders

• Ability to work independently and manage multiple priorities in a fast-paced environment

• High attention to detail and pride in maintaining presentation standards

• A proactive, solutions-focused mindset with a willingness to go above and beyond

• Strong organisational skills and ability to follow structured plans and schedules

• Experience supporting events, catering, or operational floor activities (desirable)

• Professionalism, reliability, and a team-oriented approach

Why Deloitte?

• At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

#LI-Hybrid

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.